Implementation Specialist I
Implementation Specialist I
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$ 59400 - 68640
1 Vacancy
Job Description
About the Role
The primary responsibility for this role is to manage the onboarding of our mid-market level customers by successfully implementing the Pushpay product suite. The right individual provides a distinctive post sale service that makes Pushpay the market leader and preferred choice for digital giving in the non-profit space. This individual possesses a passion for customer satisfaction obsession for accuracy a blend of technical and customer-interaction skills a drive for excellence can effectively navigate objections and has what it takes to deliver results.
This position will require the aptitude to become an expert on the Pushpay product suite underlying technology competitive advantages and convey those to Pushpay/echurch customers. This person will work best in a dynamic technology-driven environment utilizing phone and web tools to effectively manage a high velocity of activity.
Ranked number 10 by Seattle Business Magazine in the Washingtons 100 Best Companies to Work For list in the large companies category for 2024; and named as one of BuiltIn Best Places to Work in Seattle Denver and Dallas for 2025.
Benefits and Compensation
We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career we offer:
- 100% employer-paid premiums for Medical HDHP Plan Dental and Vision for employee
- 70% employer-paid premiums for Medical PPO Plan for employees and Medical Dental and Vision for dependents
- 401K match
- Hybrid work model - 3 days in the office / 2 days remote
- 12 paid company holidays
- 2 paid volunteer time off days
- 15 days to start increases with tenure and seniority
- Paid parental and adoption leave
- CO compensation range: $59400 - $68640
- WA compensation range: $62424 - $72134
Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training.
What Youll Do
- Project manage the onboarding and implementation of mid-market level customers manage a pipeline and meet or exceed KPIs.
- Become an expert in the Pushpay product suite and set appropriate expectations with the customer.
- Deliver results provide high quality customer interactions drive product adoption and effectively manage multiple/simultaneous implementations.
- Coordinate with Product Service Delivery and Customer Success teams to execute on implementation.
- Build and effectively execute account plans and strategies unique to each account.
- Regularly review assigned accounts to highlight key results analyze metrics demonstrate value and emphasize the ROI as well as recommend process/procedure changes to better utilize Pushpay services.
- Help develop existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved.
- Maintain knowledge of market conditions and competitive activities.
- Achieve monthly quarterly and annual goals and provide accurate timely reports and forecasts as needed for management.
- Receive direction from the VP Director of Implementation and guidance from Customer Success Team Leads.
What Youll Bring
- 1 years of working SaaS onboarding and implementation as a Customer Success Manager or equivalent experience.
- Excellent communication and project management abilities.
- Ability to identify critique suggest and implement intelligent changes to the clients and business optimization processes.
- Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues.
- Bilingual in Spanish; ability to translate verbal and written communication and speak to customers in Spanish is a plus.
- Desire to work in a startup environment with proactive mindset and minimum need for supervision.
- Experience with CRM software (e.g. Salesforce).
- Ability to prioritize and manage workload to meet deadlines.
- Ability to manage multiple concurrent client relationships.
- Well-organized and strong work ethic.
- Ability to anticipate change and adjust priorities accordingly.
- Understanding of key drivers for local church success.
- Understanding of industry culture products and services.
- Excellent eye for detail ability to create accurate and high quality pieces of work.
- The ability to remain in a stationary position roughly 50% of the time as well as the ability to move about the office regularly (accessing files/storage office equipment computers and other office productivity devices setting up and attending to meetings etc.) is required.
- Ability to lift at least 25 pounds.
Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our career page to learn more.
If you have a disability under the Americans with Disabilities Act or similar law or you require religious accommodation and you wish to discuss potential accommodations related to applying for employment at Pushpay please contact .
About Pushpay
Pushpay helps organizations and communities come to gather & stay connected strengthening community connection and belonging through our suite of mobile apps management software and giving technology. Our 550 Pushpay teammates support 10000 customers as they drive social good and were honored to have processed over $15 billion in charitable giving. Were growing fast including some exciting acquisitions in recent years and we need driven talent. Join Pushpay and grow with us!
Applications will be taken on an ongoing basis.
#LI-TS1 #LI-Hybrid
#LI-TS1 #LI-hybrid
Required Experience:
Unclear Seniority
Employment Type
Full Time
