Assistant Director for Admissions and Recruitment Visitor Experience
Assistant Director for Admissions and Recruitment Visitor Experience
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 60000 - 70000
1 Vacancy
Job Description
Salary & Benefits: $60000 $70000 commensurate with experience
Primary Duties
- Manage the recruitment hiring training and ongoing coaching of Admissions Ambassadors (student employees) to ensure outstanding hospitality and care during oncampus and virtual visits.
- Personally welcome and assist guests providing attentive hospitality and ensuring a positive and comfortable experience throughout their visit.
- Supervise the Laker Experience Suite and reception areas of the Admissions and Recruitment Office and its front desk staff.
- Coordinate and manage highquality hospitalityfocused experiences for prospective students parents and guests.
- Develop detailed visit program directives logistics plans itineraries signage and staff communications to ensure seamless of oncampus visit programs.
- Collaborate with department stakeholders to create and implement visit initiatives aimed at fully engaging prospective students and families with Grand Valley State Universitys culture and resources.
- Support all recruitment efforts including general presentations special events and bus group programs to ensure positive guest experiences.
- Attend local area schools and participate in new student recruitment events such as high school visits and college fairs.
- Assist with the summer orientation program.
- Perform other duties as required/assigned by leadership.
Required Knowledge Skills And Abilities
- Bachelors degree.
- Minimum of three to five 35 years of professional experience in related fields such as admissions hospitality and sales.
- Minimum three 3 years of professional experience supervising a large staff or volunteers and effectively fostering teamwork.
- Experience planning coordinating or executing complex events or visit programs.
- Demonstrated ability to deliver exceptional customer service and hospitality in hightraffic or publicfacing environments.
- Ability to calmly and effectively handle guest issues unexpected changes or urgent situations.
- Exceptional organizational interpersonal and communication skills.
- Ability to manage and track data.
- Ability to work in a team environment.
- Valid drivers license.
Preferred Knowledge Skills And Abilities
- Masters degree in hospitality business sales/marketing or related areas of study.
- Experience in the hospitality industry.
- Experience working with Customer Relationship Management (CRM) tool such as Slate or similar software.
- MultiLingual (i.e. Spanish/English/French) fluency.
- Advanced training and/or certification in team building leadership and related areas.
Working Conditions
- Normal office environment.
- Some evening and weekend work is required at various times throughout the year.
Campus: Allendale
How to Apply:Apply online at GVSU Careers. Attach a cover letter and resume. The system will allow you to attach these documents electronically. If you have questions about the position or the posting please contact Faye Spears at . If you need technical assistance please contact Human Resources at .
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States a lawful permanent resident a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment.
Application Deadline: Review of applications will begin immediately. The posting may be closed at any time at the discretion of the university.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act 2008 Section 504 of the Rehabilitation Act of 1973 and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request.See TDD Callers: Call Michigan Relay Center at 711 (in State) or(out of State).
Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer which includes providing equal opportunity for racial and ethnic minorities women protected veterans and individuals with disabilities. University policy extends protections to additional identities.
Required Experience:
Director
Employment Type
Full-Time
