Head of Customer Experience Styling
Head of Customer Experience Styling
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$ 140000 - 150000
1 Vacancy
Job Description
Job Description
Title: Head of Customer Experience & StylingLocation: Memphis TN
Type: Permanent Placement
Our client is building something special and looking for someone just as exceptional to lead a new premium tier of customer experience. This isnt a standard customer experience role. Were looking for a stylesavvy emotionally intelligent leader who can build and scale a hightouch white glove service that blends personal styling with deep customer connection.
In this role youll launch and lead a conciergestyle customer experience team think personalized styling via SMS WhatsApp and video curated lookbooks and genuine relationshipbuilding with our most loyal customers. Youll sit at the intersection of brand sales and community making every interaction feel intentional and elevated.
Your role:
- Build and lead a team of 35 personal stylists focused on delivering curated styling experiences to highvalue customers across SMS WhatsApp and video.
- Design and implement processes playbooks and scalable systems that make the experience repeatable human and high impact.
- Create tailored communications and style recommendations that feel personal onbrand and aligned with each customers vibe.
- Recruit train and mentor stylists providing ongoing feedback development and support to ensure toptier performance and client satisfaction.
- Collaborate crossfunctionally with brand ecommerce and community teams to integrate customer feedback and elevate the overall customer journey.
- Track engagement loyalty and conversion metrics to continually refine the service and drive retention.
- Use platforms like Shopify Klaviyo and Airtable to manage customer data workflows and communications effectively.
What youve got:
- Background in luxury retail or personal styling experience at places like Nordstrom Saks or comparable luxury retail.
- Deep emotional intelligence with a natural talent for building relationships that lead to loyalty advocacy and repeat business.
- Proven leadership skills with experience recruiting and managing a team developing SOPs and scaling services in a growing company.
- Comfortable with tools like Shopify Klaviyo and Airtable you understand how systems support service without making it feel robotic.
- Strong alignment with the deeper message of the brand you care about creating connection and empowerment not just selling clothes.
- A sense of style and taste that matches our brand aesthetic and a passion for helping customers feel seen confident and part of something bigger.
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Required Experience:
Director
Employment Type
Full-Time
