Support Technologist II 2025-00168
Support Technologist II 2025-00168
Posted on :
25-04-2025
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1 Vacancy
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Job Description
Description and Functions
Open Until Filled
GENERAL DESCRIPTION:The Security Operations Center (SOC) Analyst performs two core functions for the enterprise. The first is the daytoday operations of the inplace security solutions while the second is the identification investigation and resolution of security anomalies Indicators of Compromise (IOC) and Indicator of Attack (IOA) detected by those systems. Secondary tasks may include involvement in the implementation of new security solutions participation in the creation and or maintenance of policies standards baselines guidelines and procedures as well as conducting vulnerability audits and assessments. The Security Analyst is expected to be fully aware of the enterprises security goals as established by its stated policies procedures and guidelines and to actively work towards upholding those goals.
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.- Monitor all inplace security solutions for efficient and appropriate operations in additional to mitigating security anomalies Indicators of Compromise (IOC) and Indicator of Attack (IOA).
- Review logs and reports of all inplace devices whether they be under direct control (i.e. security tools) or not (e.g. workstations servers network devices). Interpret the implications of that activity and devise plans for appropriate resolution.
- Perform deployment integration and initial configuration of all new security solutions and of any enhancements to existing security solutions in accordance with standard best operating procedures generically and the enterprises security documents specifically.
- Maintain uptodate baselines for the secure configuration and operations of all inplace devices whether they be under direct control (i.e. security tools) or not (e.g. workstations servers network devices.
Qualifications
- PREFERENCES:Preference may be given to those with experience in troubleshooting and supporting PC desktops and peripherals.
Preference may be given to those with experience in excellent customer service skills.
Preference may be given to candidates with experience in IT Help Desk Support or with experience in an IT Call Center.KNOWLEDGE:- Resolves call on first contact when able or assign tickets to higher level support when unable to resolve the issue.
- Exceptional customer service skills including the ability to exercise good judgment and selfcontrol maintain a professional temperament during challenging interactions and employ patience and empathy.
- Works independently.
- Ability to diagnose manage and communicate IT issues with appropriate internal and external customers and stakeholders to ensure quick and efficient resolution for customers.
- Ability to identify and research technical issues beyond their skill set and apply them successfully to user issues.
- Ability to identify technology at risk and notify senior technicians.
- Manage user email and active directory accounts.
- Keen attention to detail a memory of patterns and an interest in problemsolving.
- Strong ability to effectively manage multiple tasks simultaneously.
Education:
Bachelors Degree (typically in Computer Technology)
Experience:
01 year of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist I
OR
Education & Experience Substitution:
34 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist I
Certificates Licenses Registrations:
None Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:- Typical office setting
NOTES:- FLSA: Nonexempt
- Successful candidate must pass a background check
Supplemental Information
Clickhere to view the State of Wyoming Classification and Pay Structure.
URL: State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.Class Specifications are subject to change please refer to the A & I HRD Website to ensure that you have the most recent version.
Employment Type
Full-Time
Key Skills
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