Customer Success Manager Nursing Simulation
Customer Success Manager Nursing Simulation
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Job Description
We are looking for a proactive relationshipdriven Customer Success Manager (CSM) with a strong background in nursing education to join our growing team. In this role youll serve as both a strategic advisor and clinical expert ensuring our customers achieve exceptional outcomes through the adoption of UbiSims VR platform. Youll play a critical role in onboarding adoption and longterm engagement with nursing programs across academic and healthcare institutions.
If youre passionate about working for a missiondriven organization and making a tangible difference in the world through education and healthcare innovation please read on and apply!
Responsibilities
Customer Success & Account Management
Own and nurture a portfolio of customer relationships ensuring satisfaction retention and growth.
Deliver a seamless onboarding experience guiding customers through curriculum integration best practices and goal alignment.
Proactively monitor engagement and adoption metrics providing strategic recommendations to maximize value.
Identify upsell and renewal opportunities collaborating with sales to drive expansion.
Clinical & Educational Consultation
Serve as a subject matter expert in nursing education and simulationbased learning.
Deliver training and support to nursing faculty clinical instructors and simulation staff.
Customize implementation plans that align with institutional goals curriculum standards and accreditation needs.
Provide indepth consultation on simulation pedagogy competencybased education and VR integration.
CrossFunctional Collaboration
Collaborate with product engineering and support teams to escalate issues and communicate customer feedback.
Represent the voice of the customer to influence product improvements and roadmap priorities.
Create and contribute to knowledge base materials webinars and customerfacing documentation.
Industry Engagement
Stay current with trends in nursing education simulation standards (INACSL NCSBN) and accreditation frameworks.
Represent UbiSim at conferences webinars and onsite events to promote thought leadership and evangelize the value of VR in healthcare training.
Competencies & Skills
Master of Science in Nursing (MSN) degree
35 years in nursing education clinical instruction or academic simulation
Familiarity with simulation best practices and learning theory (e.g. INACSL standards NLN core competencies AACN Essentials NCLEX Standards and CJMM)
Experience in a customerfacing role such as customer success consulting or solutions engineering
Strong communication problemsolving and relationshipbuilding skills
Ability to manage multiple accounts and projects simultaneously
Willingness to travel
Preferred:
Experience with CRM and customer success platforms (e.g. Salesforce Gainsight Planhat)
Datadriven mindset with ability to analyze customer metrics (e.g. NRR CSAT adoption)
Understanding of nursing accreditation frameworks and regulatory requirements
Experience with VR/AR technology or educational software is a plus.
About us
Labsters mission is to captivate learners and dismantle barriers with immersive technology to improve lives.
Our immersive learning platforms for STEM education and nursing simulation allow students to engage in realworld scenarios safely and repeatedly building confidence and competence in their learning journey.
Labster was named one of the Worlds Top EdTech Companies of 2024 by TIME and Statista. And UbiSim our virtual reality (VR) nursing simulation product was recognized as a TIME Best Invention of 2024.
Labster is proud to be an equalopportunity employer.
Fuel Your Growth with Labster
Our immersive learning platforms for STEM education and nursing simulation allow students to engage in realworld scenarios safely and repeatedly building confidence and competence in their learning journey.
- Healthcare Benefits : We offer a comprehensive healthcare plan with toptier medical coverage so you can stay healthy and focus on what you do best.
- Flexible Time Off : Unlimited vacation paid company holidays and flexible leave options so youre always at your best.
- Family Benefits : Generous paid parental leave to support growing families and your smooth transition back to work.
- Mental Wellbeing: We take mental wellbeing seriously. We offer free iFeel Mental Health sessions to all employees.
- Growth Opportunities: Whether youre looking to sharpen your skills advance into leadership or explore new career paths we partner with you to help you thrive.
- Additional Benefits: Competitive compensation a freedom to choose policy plus other tailored local benefits. The chance to get involved with our Values in Action and LGBTQIA Employee Resource Groups promoting a diverse and inclusive workplace.
Our commitment to all of you
Labster Inc. is proud to be an equal opportunity employer and complies with all applicable federal state and local fair employment practices laws. Labster strictly prohibits and does not tolerate discrimination against employees applicants or any other covered persons because of race color sex (including pregnancy) age national origin or ancestry ethnicity religion creed sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. This policy applies to all terms and conditions of employment including but not limited to hiring training promotion discipline compensation benefits and termination of employment. Labster complies with the Americans with Disabilities Act (ADA) as amended by the ADA Amendments Act and all applicable state or local law.
Employment Type
Full Time
