Team Lead - Academic Counsellor
Team Lead - Academic Counsellor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Working Days: Monday Saturday
Location: Lower Parel 5 minutes from Railway Station)
Reports to: Sales Manager / Head of Department
Work Mode: 100 Work from Office
Why IIDE:
At IIDE we are shaping the future of digital marketing education by providing a collaborative growthoriented work environment. We value leadership innovation and performance. As part of our leadership team you ll influence the direction of our student engagement and drive the success of our counseling function. Join us in empowering thousands of learners to achieve their digital career goals.
About the Role:
As a Team Lead Academic Counseling you will be responsible for managing and mentoring a team of academic counselors to ensure high conversion rates and optimal student engagement. Your role involves driving performance strategizing for lead conversion solving escalated queries and contributing towards revenue growth. You will be the bridge between leadership and the counseling team implementing best practices while ensuring a studentfirst approach.
What Youll Do:
Team Management & Leadership:
Lead mentor and motivate a team of 6 10 academic counselors.
Conduct regular performance reviews provide actionable feedback and implement improvement plans.
Organize training sessions to upskill the team on counseling strategies CRM usage and product knowledge.
Strategic Planning & :
Plan and execute strategies to meet weekly and monthly enrollment targets.
Monitor team KPIs including lead response time talk time and conversion metrics.
Liaise with marketing and operations to ensure alignment of lead quality and batch requirements.
Sales & Counseling Oversight:
Supervise counseling sessions to ensure highquality engagement with students and parents.
Personally handle highstake or escalated student interactions and ensure successful closures.
Provide datadriven insights to management and collaborate on process optimization.
Reporting & Analytics:
Track team performance using CRM dashboards and sales analytics tools.
Generate and share performance reports with leadership identifying trends and improvement areas.
Drive CRM discipline and ensure accurate data entry and lead management across the team.
Who You Are:
MustHave:
Experience: 3 5 years in sales or counseling with at least 1 year in a team lead or supervisory role (preferably in EdTech).
Leadership: Proven track record of team management coaching and achieving group targets.
Communication: Strong command over written and spoken English with excellent interpersonal skills.
Sales Acumen: Ability to drive highperformance sales teams while maintaining a studentcentric counseling approach.
TechSavvy: Handson experience with CRM tools sales dashboards and performance tracking systems.
Should Have:
Excellent problemsolving skills and ability to manage pressure in a highperformance environment.
Strong understanding of sales funnels and customer journeys in the education domain.
Nice to Have:
Background in digital marketing education or counseling.
Relevant certifications in counseling education or sales management.
Requirements
Requirements & KPIs:
Revenue Responsibility: Oversee team revenue contribution and ensure achievement of collective targets.
Team Efficiency: Maintain average team call connectivity 6080 per counselor/day) and 23 hours of talk time.
Escalation Handling: Timely and effective resolution of escalated student concerns.
Location Requirement: Candidate must be residing in Mumbai.
Required Experience and Qualifications: 10 years of work experience in sales Must have managed a team of 30+ Excellent communication and management skills Deep understanding of conversion rates Strong sales orientation and customer focus Working knowledge of CRMs and Sales automation tools Must be proficient in MS-Office Great objection handling skills Expected KPIs Maintaining hygiene in lead funnel to arrive at desired sales Improving and maintaining sales conversion rates Monitoring calls and sales counselors productivity. Ensuring team productivity is at its highest to achieve monthly targets
Employment Type
Full Time
