Service Manager Process Automation Platforms
Service Manager Process Automation Platforms
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking an experienced and proactive Service Manager for Robotic Process Automation (RPA) to lead and manage our global RPA platforms. As part of our Digital Transformation journey you will be responsible for the operational excellence governance and continuous improvement of RPA services across our global operations.
This role combines technical knowledge with service delivery excellence and stakeholder management. You will work closely with business units developers and IT functions to ensure a scalable reliable and secure automation ecosystem that delivers business value.
Key Responsibilities:
- Own and manage the endtoend RPA service lifecycle for UIPath Power Automate or similiar platforms.
- Act as the primary point of contact for all RPA servicerelated matters globally.
- Ensure platform availability performance scalability and compliance with internal standards and external regulations.
- Establish and maintain service governance frameworks including SLAs KPIs documentation and quality controls.
- Collaborate with business stakeholders to understand automation needs and prioritize initiatives.
- Manage vendor relationships and licensing for RPA platforms.
- Coordinate incident change and problem management activities.
- Drive continuous improvement of automation infrastructure delivery processes and support models.
- Track and report service metrics and automation ROI to leadership.
Qualifications :
Required:
- Bachelors or Masters degree in Computer Science Information Systems Engineering or a related field.
- 2 years of experience in IT service management digital transformation or automation services.
- Strong handson knowledge of UIPath Microsoft Power Automate or a similar RPA platform including deployment administration and licensing.
- Solid understanding of ITILbased service management practices.
- Experience working in a global matrixed or industrial environment.
- Strong stakeholder communication and vendor management skills.
- Fluency in English (written and spoken).
Preferred:
- Certification in UIPath and/or Microsoft Power Platform.
- Familiarity with cloudbased automation infrastructure (e.g. Azure).
- Experience with governance and compliance frameworks (e.g. data protection audit).
- Exposure to complementary technologies like Power BI AI/ML OCR or Process Mining.
Additional Information :
- We are all about a cool team where everyone can shine with his skills and personality.
- We are a good bunch of IT people who like to spend time together outside the office. support individual development based on needs with a wide range of training and education not only in the Czech Republic
- You can mix working from home or from our new offices.
Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
