Team Leader Customer Service
Team Leader Customer Service
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Job Description
To manage and develop a team and all other available resources (people process and systems) within the branch to entrench a strong clientfocused culture that will enable highquality service to all customers.
Qualifications :
Type of Qualification: Secondary/High school/A levels/Matric
Field of Study: Not applicable
Experience Required
Client Coverage
Personal and Private Banking
57 years
Previous experience in the front line. Knowledge of retail and business products required for understanding the context of stated client demands. Knowledge of the procedures and the interdependencies of the various functions performed in Branch.
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Making Decisions
- Producing Output
- Providing Insights
- Showing Composure
- Understanding People
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
