Business Customer Support Senior Team Lead
Business Customer Support Senior Team Lead
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Job Description
The Business Support Senior Team Lead (CSSTL) is a strong leader with a mindset that allows them to build strong teams and processes that put our customers first while providing a continuous feedback loop from customers to various product teams.
Job Description:
Understanding our values and acting based on them
Being responsible for continuously reevaluating teams KPIs so they adequately reflect the current situation and progress
Weekly meetings with Team Leads (TL)s to provide appropriate feedback/support based on results/findings to improve overall performance
Maintaining and improving cross office / cross team relationships and processes.
Being able to support your team with operational tasks when needed and also doing operational tasks to keep up the relevant know how
Communicating with the Customer Support (CS) Training coordinator / site to ensure appropriate training is provided.
Communicating teams progress through KPI and other relevant analysis to other teams on a regular basis
Representing the team in audits
Owner of the teams travel and entertainment budget
Responsible for the teams development performance and efficiency
Actively participate in hiring
Qualifications :
What were looking for:
Leadership Experience at least 2 years in a team lead capacity ideally having managed team leads prior
Prior experience working with Business Customers will be ideal
Passion for customer experience technology leading people and teams
Ability to multitask and take responsibility in challenging situations as well as ability to manage delegate and oversee crossteam projects
Willingness to dive into numbers to support process improvements prioritising forecasting
Proven track record of taking individual ownership and responsibilities beyond your main daily responsibilities as well as being a great team player
Great cross team communication and listening skills
Strong product knowledge
A few tips: Try to be specific in your cover letter. If you have projects youve led or things youre proud of explain the what how and why. Bring examples. This is your chance to introduce yourself to us beyond just sending a CV.
Additional Information :
Other Information:
Starting from 7300 SGD (gross) RSUs
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
