Relationship Analyst - Business Support

Job Title

Job Description

Rabobank is the worlds leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.

Our culture is focused on growing each other. We strive to create an open balanced and flexible workplace where people feel that they belong can be open and honest and are supported.

About the role

When establishing a new banking relationship with Rabobank the customer experience during the onboarding process will set the scene for a strong and longstanding association. This specialised role will support their region in providing a seamless onboarding experience for the customer with their expertise in KYC requirements time management skills and attention to detail.

Relationship analysts will support Account Managers (Area Rural & Farmbase) by undertaking the end-to-end process of establishing a new client relationship within the Rabobanks core system and be a subject matter expert for AML/CTF requirements onboarding procedures and processes.

Key Responsibilities and Accountabilities:

• Work collaboratively with Account Managers/Relationship Analysts in providing the requirements for new customer onboardings.
• Take end to end ownership of the KYC requirements and system processing for onboarding a new customer ensuring all aspects of Global Policy and local AML/CTF legislation are met.
• Independently manage establishing new accounts through the full workflow process including ordering cards and Internet and mobile banking set up.
• Demonstrate strong knowledge of KYC/CDD requirements including internal policies and local legislation to provide a point of reference for Country Banking AU staff.
• Ensure documentation is right first time providing quality input to Financial Economic Crime (FEC) for processing and risk rating to achieve a quality experience for the customer.
• Build and maintain strong relationships with FEC team to ensure a collaborative customer centric approach is maintained at all times.
• Provide feedback and input to support continuous improvement of the process of client onboarding and account opening.
• Escalate and manage AML/CTF matters to second line compliance when required.

To be successful you will have:

• Experience in KYC/AML client on boarding compliance or risk function (preferred).
• Sound understanding of Retail Banking Client Service and Transactional Banking Operations knowledge of the rural industry.
• Strong knowledge of KYC/CDD policies and processes.
• Sound understanding of the Australian Banking Code of Practice.
• Strong analytical and problem-solving skills: ability to analyse complex business structures to determine risk exposure and applicable KYC/AML requirements.
• Experience in building and maintaining stakeholder relationships.
• Effective communication at all levels both written and verbal.
• Strong attention to detail skills.
• Ability to prioritise and manage assigned task and demonstrate effective time management skills.
• Sales and service experience gained within a banking and / or business or corporate banking with an agribusiness focus as an Analyst or similar.

What were proud to offer you:

Wellbeing leave. These 2 extra leave days support greater work/life balance and is just another way we are helping our employees to lead happier healthier and more fulfilling lives.

Education Assistance Program. Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development.

Parental Leavethat supports you and your family while giving you the freedom and flexibility to enjoy this special time (Primary carer up-to 14 weeks paid leave)

Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isnt enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave and an option to purchase another 2 weeks Annual Leave.

Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing in the event of serious illness injury or even death. Rabobank provides eligible permanent employees with employer-funded Death TPD and Income Protection Insurance.

Rabo Workplace Giving program. As part of Rabobanks global Corporate Social Responsibility Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.

Our Values

Rabobank Australia values inclusion belonging and positive experiences for all. Our work environment our benefits and the way we live our values Client Driven Responsible Professional and Cooperative make it a great place to work. We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.

Rabobank is not accepting submissions from recruitment agencies for this role.

You must hold valid work rights to be considered for this role.