When becoming aTeam Leaderat Wild Forkyou will be supporting store leadership by overseeing daily operations delegating tasks monitoring the teams performance and ensuring the store objectives are met. As leadership support you will foster collaboration within the team and bring innovative strategies to increase productivity.
By thinking like customers and acting like owners you will also provide aPersonal Chefexperience to all guests and train the sales leaders to do the same. We believe in enjoying every step of your journey. If you have thePassionandHungerfor growth come nourish your career at Wild Fork and be part of our growing team!
Brand Experience-Delivering best in class customer service.
Deliver a Wild ForkPersonal Chefshopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.
Be a truesubject matter expertin all our product categories having extensive knowledge of all our programs and cascading this down to team members.
Takeownershipand be an example to our Sales Leaders by conducting oneself as a Brand Ambassador showing passion for our people and customers.
Showdeterminationto handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.
Ensure all employees adhere to the companys policies and guidelines.
Leading People -Sincerity in training and developing our colleagues.
Conduct on-the-job training for all new joiners to work withdiscipline.Ensure they receive onboarding on-the-job training complete online learning product knowledge training and understand the tools and goals of the company.
Collaborate with the SSL to ensure all new joiners schedule allows for 2 weeks of shadowing and training.
Lead continuous training programs and promote full participation in thesimplestand most efficient ways (including but not limited to: Chew on This Wild Chef Product Training new processes etc.)
Attend marketing and new product training calls and work with the SSL to ensure all employees receive the detailed information and training on upcoming campaigns products events etc.
Collaborate with SSL to evaluate employee performance and identify training needs.
Withhumilitysupervise and motivate Sales Leaders to perform their best.
Operational Excellence-Ownership- Committed to the results and focuses on details.
Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location.
Coordinate daily customer service operations (e.g. sales processes orders inventory).
Have a working knowledge of company goals KPIs and the stores performance anddeterminationto drive sales results.Track the progress of weekly monthly quarterly and annual objectives.
Availableto serve as the SSLs support to cover activities in their absence checking and monitoring sales KPIs inventory activities money handling marketing campaign updates pricing operational tasks etc.
Monitor and maintain store inventory have working knowledge of on hand and out of stock products to communicate to the team and the customer.
Execute other related duties as assigned.
Physical Demands and Work Environment:
Physically able to exert up to 50 pounds of force
Occasional exposure to extreme temperatures walk-in freezers
Stand/walk for up to 8-10 hours
Frequent movement within the store to access various departments areas and products
Benefits & Perks:
Medical Dental & Vision Insurance
401k Retirement Plan
Higher Education Programs
Vacation Time Paid Holiday & Birthday PTO
Monthly Bonus Potential
WF Unlimited- Free Shipping
Chew On This- One give away product a month
Wild Chef - Allowance per month to shop in our store
Qualifications:
Enjoy interacting and engaging with customers and team members.
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business
The availability to work a flex schedule working various hours and shifts including early mornings evenings weekends and holidays.
Work with integrity as part of a team towards a shared vision while respecting the opinions of others.
Takes initiative and is able to collaborate with the SSL on the implementation of new ideas.
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