Operations Manager Banking and Financial Services
Operations Manager Banking and Financial Services
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
1. Managing Cluster/Community Performance
- Complete weekly coaching sessions and call audits.
- Complete weekly huddles and come up with Team strategy to achieve operational goals.
- Partner with Operations Manager on Continuous Improvement activities training and action plans.
2. Client advocate
- Accomplish weekly deliverables such as: Coaching compliance inclusive of RCAs and action Plans
- Team attendance infractions insights thru internal Sutherland attendance tool.
- Provide ideas that can help the client improve their product business processes and/or policies.
3. People Management
- Set up accountability discussions on attendance and performance challenges.
- Determine training needs to equip staff with fundamental skills and knowledge.
- Keep employees in the loop for any internal and external updates
Qualifications :
Our most successful candidates will have:
- A Bachelors Degree is preferred but not required.
- Three years of operations and management experience; process transformation experience.
- Four to Five years of banking / financial services/fintech experience knowledgeable on Customer Service processes and services.
- Experience in managing and directing associates/sr associates team manager resources spanning 100 to 150 for Manager.
- Strong analytical skills; be able to interpret data identify trends and make suggestions for improvements.
- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
- Ability to efficiently manage time and keep track of multiple schedules meetings and initiatives
- Strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
