Operations & Commercial Director, Core Banking
Operations & Commercial Director, Core Banking
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Job Description
Were on a mission to make money work for everyone.
Were waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.
With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!
Were not about selling products - we want to solve problems and change lives through Monzo
London UK 130000 - 165000 share options Hear from the team
Our Core Banking team
Were looking to hire an Operations and Commercial Director to join our Core Banking collective. Core Banking is responsible for how our 12 million personal customers experience Monzo every day with their accounts: think current account joint account and U16s. This includes creating compelling value propositions for different audiences the day-to-day money management experience (including features like Trends Salary Sorter Bills Pots and more) and other value propositions like Cash back Rewards. The collective is also responsible for our Subscriptions products which are paid upgrades that unlock extra benefits and functionality.
Youll play a key role by...
Were looking for an experienced commercially-minded operator to help us gear up for our next phase of growth (from 12 million to 20 million customers). This is a high-impact leadership role where youll have significant ownership and the opportunity to drive real change.
- Owning the planning process for Core Banking: Youll be the driving force behind our business planning collective goals. Youll lead our half yearly planning including budget and headcount and goal setting cycles.
- Tracking our performance: Youll constantly monitor the effectiveness of our initiatives working with our finance and data partners (reviewing product and commercial data and analyses) to help us adapt our strategies and ensure were always on the right track.
- Operationalising our strategy and priorities: Partnering closely and joining dots with operations fincrime/fraud marketing risk and compliance and product teams that we have strong interdependencies with (e.g. payments) across Core Banking and wider Monzo
- Ensuring rigorous commercial processes / outcomes: Youll work with the GM and the leaders in the collective to ensure we have a robust commercial strategy and processes that support the right commercial outcomes.
- Governance and risk management: Working with our first line partners to ensure they enable our product squads while they evaluate and manage our risks and controls ensuring we have the right processes across the Collective to help us scale safely for Monzo and our customers.
- Lead a team of product operations specialists: A small but mighty team that youll have the opportunity to grow
Wed love to hear from you if
- You have a flexible strategic mind: capable of thinking of the bigger picture - where we want to go and quickly breaking into its pieces of what it means - what needs to happen to operationalise it and act on it fast
- You have an exceptional ability to connect the dots across different parts of the business and foster collaboration
- You have very strong operational experience in a scaling consumer business in terms of P&L team size and complexity with significant impact (i.e. over a few years)
- You have experience leading and scaling teams
- You have excellent attention to detail and can drive multiple processes in parallel while keeping high quality standards
- Youre data-orientated and risk focused: youre able to use data to make decisions and always keep in mind the risks involved in your work and how to mitigate them
- Youre a great communicator: you can adjust your messaging for different audiences (Product Operations Senior Leaders etc.)
- You possess strong commercial acumen and data literacy with a proven track record of analysing commercial trends and insights to inform business decisions
- You demonstrate a strong sense of ownership and a proactive hustle mindset to get things done
- You can balance conflicting priorities when making decisions: youll need to consider the needs/capacity of many stakeholders
Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply - even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!
Whats in it for you
130000 - 165000 share options.
Well help you relocate to the UK
We can sponsor your visa
This role is based in our London office
We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.
1000 learning budget each year to use on books training courses and conferences.
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
Plus lots more! Read our full list of benefits.
The application journey has 4 key steps
- 30 min call with the Recruiter
- 60 min call with the Hiring Manager
- 2 hours of technical and leadership principles interviews
- Final Exec Call
This process should take around 4-6 weeks - your schedule is really important to us so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
Youll hear from us throughout the application process but if youve got any questions please reach out to You can also use this email address to let us know if theres anything we can do to make the process easier for you because of disability neurodiversity or anything else.
Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.
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Equal opportunities for everyone
Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.
If you have a preferred name please use it to apply. We dont need full or birth names at application stage
Required Experience:
Director
Employment Type
Full Time
