IT Support Engineer
IT Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The role
// As an IT Engineer at Masabi youll play an important role in making sure our people have the tools and support they need to do their best work wherever theyre based.
Youll respond to a wide variety of IT requests partnering closely with teams like Finance and PeopleOps to keep things running smoothly. Whether youre resolving technical issues or helping to improve internal processes your collaborative approach will contribute to a secure reliable and supportive technology environment that enables everyone to thrive.
Location
// This role is only available to candidates based in Colombia and is fully remote.
Responsibilities
Provide approachable professional support to Masabi people by diagnosing and resolving both technical and nontechnical IT issues
Troubleshoot and resolve a range of ITrelated matters including software hardware networking and access management
Assist with procuring licenses for the software and tools used across the company
Support employee onboarding by preparing and configuring hardware and software
Manage offboarding tasks in line with security requirements ensuring timely closure of accounts and return of equipment
Track and maintain IT hardware and assets including procurement lifecycle management and home working equipment
Create and update IT documentation internal knowledge bases and selfservice resources
Support compliance efforts by helping manage PCI controls and frameworks such as SOC2 Type 2 and ISO27001
Qualifications :
About You
Experience supporting enterprise software in an internal userfacing role
Comfortable troubleshooting technical issues and exploring root causes
Effective communication skills in English (both verbal and written) with attention to clarity and detail
Able to work independently and as part of a distributed team
A peoplefocused mindset committed to providing great service
Curious about technology and eager to learn
Keen to share knowledge and help others
Awareness of basic cyber security concepts
Organised and able to manage time and priorities effectively
Nice to Have
Experience with operating systems like Windows macOS or Linux
Familiarity with ticketing tools (e.g. Jira Service Management)
Understanding of user management systems (e.g. Active Directory Google Workspace Admin)
Exposure to mobile device management (MDM) tools ideally Intune
Experience with cloud platforms such as AWS
Basic knowledge of scripting languages (e.g. PowerShell Bash)
Additional Information :
Some of our benefits
15 days paid vacation for each year of service plus 18 public holidays
Private Healthcare
Monthly team bonding allowance
Menopause support
Choice of a workstation
Ability to work for up to 3 months per year from any country in the world
Fun and collaborative environment with a focus on making a difference in the world
In addition to the above as an employee you will also have access to a training allowance of up to $750 USD and $250 USD to spend on your home office every year.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
