IT Area Support Specialist

Responsibilities

Answer live incoming Help Desk calls on location and create and/or address work tickets submitted directly by staff or via automation.

Devotes time to delivering an introduction of company technologies to new hire employees during the training and orientation process every two weeks. (public speaking requirement)

Assist employees with maintaining repairing and upgrading devices of technology. These devices include desktop and mobile computers mobile and land line communication devices wired and wireless network and networking devices and CCTV and monitoring equipment.

Perform end user desktop support remotely and in person.

On site repair of computer systems. Device repair and replacement for end users.

Aiding with installation and upgrade of software.

Inventory tracking.

Troubleshooting problems with network data or voice connectivity as well as refurbishing old equipment for reuse in the enterprise.

Qualifications

Knowledge of Internet and Cloud Services such as Office 365 required.

Reliable transportation is a must and some travel is required to our locations in Central Arkansas.

Selfmotivated peopleperson a must.

Field repair of technical equipment experience with business telecommunications systems CCTV and security systems Microsoft Windows Server and Desktop Operating Systems TCP/IP networking preferred.

College graduate with IT centric degree preferred but applicable work experience will be considered.

Additional Mandatory Requirements

Must be able to work unsupervised at times have a courteous and helpful attitude and a willingness to learn.

Must have reliable transportation some intrastate travel possible at times.

Requires the strength and stamina to perform duties.

Must be physically capable to receive verbal and written directions. Must be physically capable of sitting and standing for several hours at a time.

Must have good auditory visual and olfactory ability. Ability to use hands and fingers to handle or feel objects tools or controls.

Must be able to maintain effective audio visual discrimination and perception needed for making observations communicating with others reading and writing and operating office equipment and other treatment equipment.

Must be able to use a telephone to communicate verbally and a computer to communicate through written means to review information and enter/retrieve data to see and read characters on a computer screen chart or other treatment items.

Must be willing and able to work with all patients of Methodist Family Health.

Flu vaccination is mandatory and required for all positions (subject only to qualified exemptions).

Job descriptions are not intended nor should be construed to be allinclusive lists of all responsibilities skills efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements management reserves the right to modify add or remove duties from particular jobs and to assign other duties as necessary.

When an employee performs two or more different jobs for which different straight time hourly rates are established the employee will be paid during overtime hours at a rate not less than one and onehalf time the hourly rate established for the type of work he or she is performing during the overtime hours.

Pursuant to the Arkansas Medical Act 593 this position is a designated safetysensitive position according to MFH/MCH/MBH standards and processes

Level One Full Access: Ongoing regular access to PHI of all forms while the employee is on duty and performing within the scope of his or her job as defined by the employees job description and Policy and Procedure. Such access must be for cause consistent with job responsibilities and related to patients claims audits reviews and other legitimate business purposes. (e.g. Physicians nurses and other clinicians)

Required Experience:

Unclear Seniority