ServiceNow Solution Architect
ServiceNow Solution Architect
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Job Description
Date Posted:
Country:
IndiaLocation:
Block G&H (Tulip) 8th Floor Embassy Tech Village Sarjapura Outer Ring Road Devarabeesanahalli Bangalore Karnataka560103 India.Job Title: ServiceNow Solution Architect
Years Of Experience: 12 15 Years
Role Overview: The Solution Architect ServiceNow is a functional and technical expert consulting is responsible for designing and implementing solutions on the ServiceNow platform. This role involves working closely with stakeholders to understand their needs and translating them into technical solutions that align with business requirements and
Solution Architect Platform brings architectural guidance business acumen in the industry (e.g. Employee Experience Customer Service Information Technology etc. along with deep product expertise innovation and knowledge capital based on industrys best practices.
On a typical day you will:
- Successful and timely delivery of ServiceNow projects including the implementation of specified modules.
- High levels of client satisfaction and positive feedback.
- Optimization and performance of ServiceNow instances.
- Adherence to industry standards and regulations.
- Effective guidance and mentorship of junior team members.
What You Will Need to be Successful:
- Overall 1215 years of experience and at least 3 years of experience in ServiceNow Architecture and Strategy
- Deep knowledge of ServiceNow solutions and ITIL processes.
- Implementation or management experience on various ServiceNow modules including Customer & Contract Management Complex Case Workflow Integration Hub Predictive Intelligence Virtual Agent Mobile Publishing Platform Analytics (Advanced) and Automation Engine
- Proven experience in designing and implementing ServiceNow solutions in an enterprise environment.
- Excellent communication skills to interact with clients and team members.
- Strong analytical and problemsolving skills.
- Ability to manage multiple projects and priorities.
- Experience with integrating ServiceNow with other applications and systems.
- Proficiency in creating technical documentation and diagrams.
- Foundation Certifications: (Mandatory)
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (CISITSM CISITOM and CISCSM)
- Certified Application Developer (CAD)
- Key Architecture Certifications: (Mandatory)
- Certified Technical Architect (CTA) or
- Certified Master Architect (CMA)
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fastmoving highperformance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global peoplepowered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability please contact us at .
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Employment Type
Full-Time
