Bilingual Customer Service Representative NBPDP
Bilingual Customer Service Representative NBPDP
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Job Description
Position Type:
PermanentIf youre looking for a fulfilling career that can make a real difference in your life and the lives of others youve come to the right place.
As a national health solutions partner we put people first in everything we do and that begins with our team of 8000 professionals who bring a crosssection of diverse life experiences and career expertise to Medavie. By collaborating and innovating together our employees are creating industryleading solutions in insurance primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest and its reflected in our awardwinning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth flexible work options meaningful experiences and supportive leadership. Medavie is where employees can be their best selves feel they belong and achieve their full potential. Be part of it by applying for a position with us today.
As a Bilingual Customer Service Representative you will engage with customers over the phone combining your expertise with a warm friendly approach. Working within a contact center environment you will ensure high call quality timely responses and consistent availability. Your proactive approach will help deliver an exceptional and reliable customer service experience.
No overnights or weekends!! Monday to Friday between 8am to 5pm AT 37.5 hours per week.
Key Responsibilities:
Serve as the initial contact resolution for incoming telephone calls
Assess customer needs and address issues in a timely manner (including appropriate customer follow up)
Educate customers in understanding the program
Provide superior customer service by being proactive in meeting customer needs
Handle sensitive issues in order to ensure customer satisfaction while demonstrating empathy and creativity
Adhere to privacy guidelines following proper procedures
Qualifications:
Exceptional listening skillsto understand customers needs and determine the best course of action for resolution.
Excellent communication skills and ability to explain complex issues clearly to customers.
Attention to detail strong organizational skillswith a high level of accuracy.
A positive attitude and strong team player.
Ability to work independentlywith minimal supervision.
Thrives in a fastpaced office environment.
Excellent customer service skillsto provide a great experience
Education:High school and one year postsecondary diploma or equivalent.
Computer Skills:
Experience working in a PC setting with multiple software applications including experience navigating between applications and the internet. Strong keyboarding skills and the ability to enter data with speed and precision
Accurate typing skills and a strong knowledge of PC software programs (particularly Microsoft office suite Word and Excel)
Language Skills:
Must be fluently Bilingual (English and French) both written and verbal inorder to provide services to our customers and communicate with internal stakeholders in both official languages.
Security Clearance:
In conjunction with our contract with the Federal Government you will be required tohave Reliability Status Clearance (Enhanced Level B) through the Public Works and Government Services CanadaDepartment prior to your first includes; Fingerprinting Criminal Record Check and Credit Check.
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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment retention advancement and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
If you experience any technical issues throughout the application process please email: .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
