Operations Senior Specialist III- Team Lead
Operations Senior Specialist III- Team Lead
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Salary Not Disclosed
1 Vacancy
Job Description
If you want to make valuable contributions to your team and expand your knowledge skills and expertise in Home Lending Operations then JP Morgan Chase has a great opportunity for you. With highly supportive leadership and programs to foster growth and career mobility your skills and capabilities can increase and be finetuned to make you more agile and versatile in reaching your career potential.
As an Operations Senior Specialist III Team Lead in Mortgage Production and Servicing you will be responsible for delivering top notch support that is vital to Home Lending and the Consumer and Community Bank. On a team of Specialists your leadership will come through by your example and have the opportunity to help inspire and motivate them to grow in their position and be a goto support for the team supervisor as you work together to achieve the common goal. You will also perform a variety of roles within the Image Services space relating to Direct Auto Refinance Inbound and Outbound activities.
- Manage the daily receipt and assignment of all packages to ensure efficient processing.
- Monitor workflow to ensure timeliness and address any bottlenecks or delays promptly.
- Handle daily volumes as needed to maintain smooth operations and meet service level agreements.
- Generate and analyze departmental reports to identify trends track performance and inform decisionmaking.
- Manage exceptions and resolve complex issues to minimize disruptions and report any issues promptly to the leadership team for swift resolution.
- Communicate verbally and written with internal and external contacts to resolve issues and discrepancies effectively.
- Ensure all published procedures/process flows are uptodate and reflect current practices and perform additional duties as assigned to contribute to the overall success of the team.
- Demonstrate flexibility by stepping in where needed to support team success and adapt to changing priorities.
Required qualifications capabilities and skills
- Ability to lead a team to effectively accomplish the team and individual goals.
- Possess strong attention to detail and advanced problemsolving skills.
- Ability to work in a fastpaced environment and willingness to support team members and contribute to team goals.
- Basic office and computer skills and excellent written and verbal communication skills.
- Ability to work independently or as part of a team and strong interpersonal skills to foster a collaborative team environment.
- Openmindedness and adaptability to work effectively with diverse team members and proactive in offering assistance and sharing knowledge with colleagues.
- Ability to lift up to 35lbs
Preferred qualifications capabilities and skills
- High school diploma or equivalent preferred
- Prior customer service experience
Required Experience:
Senior IC
Employment Type
Full-Time
