Customer Outreach Specialist

This is where you save and sustain lives

At Baxter we are deeply connected by our mission. No matter your role at Baxter your work makes a positive impact on people around the world. Youll feel a sense of purpose throughout the organization as we know our work improves outcomes for millions of patients.

Baxters products and therapies are found in almost every hospital worldwide in clinics and in the home. For over 85 years we have pioneered significant medical innovations that transform healthcare.

Together we create a place where we are happy successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives where your purpose accelerates our mission.

Your Team:

The Customer Outreach team a subset of the Customer Experience organization is responsible for the administration of Bardys Customer Outreach program. This program includes the administration of all outbound calls emails and textmessages to patients customer accounts and internal partners (e.g. Account Executives Clinical Services and management) regarding patient registrations and the status use and return of the companys medical devices.

Your Role With Baxter:

The Customer Outreach Specialist reports to the Customer Experience Manager at our office in Houston TX. The individual who occupies this role must provide an exceptional customer experience via excellent communication and an empathetic understanding for our patients. Their focus on the customers perspective will be their foundation for ensuring a customercentric experience in every element of Baxters business.

What Youll Be Doing:

• Managing inbound and outbound phone calls emails and textmessages with customer accounts patients and other stakeholders.

• Upload patient data including the handling of heart monitors as required.

• Log all customer contact in company systems.

• Follow documented procedures for all activities related to the Bardy Diagnostics Quality System and conduct Quality investigations (e.g. Client discussions Contact Reports etc. as requested by RAQA and management.

• Work crossfunctionally and crossdepartmentally as required to achieve customer success.

• Demonstrate empathy and skill in decreasing interpersonal conflict guiding team members to corporate conduct policies and correcting behavior related to attendance and performance.

• Current expectations are that this role would provide onsite coverage for our first shift 7am3:30pm); however this responsibility and these hours are subject to change as the organization continues to grow.

What Youll Bring:

• 1 years of experience in Customer Service Call Center or related function.

• Bilingual (English / Spanish) is a plus.

• Excellent multitasking and organization skills.

• Excellent verbal and written communication skills.

• Excellent computer skills including proficiency in MS Office suite including MS Excel and MS Outlook.

• Patience professionalism and excellent phone etiquette.

• Medical industry experience highly preferred.

• Knowledge of medical terminology preferred.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating inperson in support of our Mission. The flexible workplace policy is subject to local laws and legal its discretion Baxter may decide to adjust suspend or discontinue as business needs change.

We understand compensation is an important factor as you consider the next step in your career. At Baxter we are committed to equitable pay for all employees and we strive to be more transparent with our pay practices. The starting hourly rate for this role will be $16.00 per hour.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your wellbeing matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and wellbeing benefits include medical and dental coverage that start on day one as well as insurance coverage for basic life accident shortterm and longterm disability and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP) with the ability to purchase company stock at a discount and the 401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching. We also offer Flexible Spending Accounts educational assistance programs and timeoff benefits such as paid holidays paid time off ranging from 20 to 35 days based on length of service family and medical leaves of absence and paid parental leave. Additional benefits include commuting benefits the Employee Discount Program the Employee Assistance Program (EAP) and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our additional information regarding Baxter US Benefits please speak with your recruiter or visit our Benefits site: Benefits Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.