Product Director - Payments Experiences Services

Job Summary

You enjoy shaping the future of product innovation as a core leader driving value for customers guiding successful launches and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering highquality products that resonate with clients.

As a Product Director within our Payment Experiences and Services team in our Consumer Banks Payments organization you will lead a team dedicated to innovating new product offerings and managing the endtoend product lifecycle. Your focus will be on foundational products and services that facilitate payment processing across various Demand Deposit Accounts based products and shared customerfacing payment experiences such as hubs and entry points. You will play a crucial role in defining and implementing the strategic vision for modernizing our platforms and delivering toptier payment capabilities for our customers. Additionally you will manage and expand our Banking Payments product footprint in India. This role demands strong collaboration and influencing skills an agile mindset and the flexibility to adapt to internal and competitive market forces.

Job Responsibilities

• Lead multidisciplinary product teams through all stages of the product lifecycle from discovery to launch
• Define a strategic product vision and OKRs aligned to overall organizational objectives and informed by customer feedback and key market/technology trends
• Oversee the teams against the product roadmap managing timelines and dependencies to ensure delivery of key milestones
• Oversee the product backlog ensuring alignment with strategic objectives and facilitating effective communication with Tech teams to enable delivery of highvalue features and enhancements.
• Drive product reviews strategy sessions and other key cadences with senior leaders to provide visibility into progress escalate key risks and drive decisions
• Build strong relationships with stakeholders across the business including Functional (Finance Marketing Controls) Design Technology and Analytics teams
• Collaborate across Product Design Technology and Analytics teams to prioritize the most impactful features for Payments and to support crossline of business product strategy and vision
• Ensure adherence to the firms risk controls compliance and regulatory requirements
• Lead and develop a diverse highperforming team

Required qualifications capabilities and skills

• 8 years of experience delivering products projects and technology applications with a focus on managing Payments Services capabilities from issuer network and/or merchant perspectives.
• Strong strategic thinker with the ability to proactively craft product strategy and associated product roadmap.
• Demonstrated ability to launch products and capabilities while working with a crossfunctional team.
• Proven leadership track record in a product leadership role including setting up highimpact teams.
• Experience working in Agile environments is required.
• A customerobsessed leader with the ability to build and maintain strong productive relationships with engineers and technical partners and an ability to translate customer needs into clear technical requirements.
• Strong leader to drive change through influence and collaboration across a matrix organization in a highly dynamic environment.
• Extensive knowledge of the product development life cycle technical design and data analytics.
• Proven ability to influence the adoption of key product life cycle activities including discovery ideation strategic development requirements definition and value management.

Preferred qualifications capabilities and skills

• Team skills and ability to crossfunctionally drive/influence work through others with the ability to mentor and lead teams to achieve results for complex ambiguous projects.
• Skills in costefficient solution building financial performance metric creation and analysis.
• Business acumen and knowledge of root cause analysis and problem detection.
• Technical understanding and knowledge of the Payments industry with the ability to provide productspecific technical training to the team.