Account Co-ordinator - Client Services

Account Co-ordinator - Winter Maintenance

Location: Billericay with a blend of working from home office and site visits

Full-time

Competitive salary benefits

Do you love building strong client relationships and making sure no detail slips through the cracks

At Ground Control were not just about meeting targets were about creating real connections with our high profile clients and helping them thrive while providing that top-class care. Youll be the first point of contact resolving escalations driving contract performance and guiding your team to deliver consistently great service.

What Youll Do:

This is a hands-on role with a strategic edge. Youll spend part of your week working from home part meeting clients on-site and part collaborating with internal teams to keep everything running smoothly.

Nurture client relationships regular KIT calls quarterly business reviews site visits and quick resolution of complaints or escalations.

Oversee contracts & renewals review profitability apply pricing uplifts and ensure contracts stay sustainable.

Lead & support your team guide day-to-day account management while empowering the team to handle routine tasks; step in for escalations and complex issues.

Drive revenue growth identify upsell opportunities pass leads to Business Development and increase quote conversion rates.

Manage your time with autonomy balance travel meetings and administrative duties.

Keep things on track chase invoicing queries close off outstanding PPM billing and maintain accurate client documentation.

Analyse performance use Power BI KPI reports and client portals to spot trends and drive improvements.

What Were Looking For:

Must-haves:

Strong client relationship and complaint-handling skills.

Proven account management experience in a service-led environment.

Excellent communicator with influence at all levels.

Confident with MS 365 Outlook Power BI and client portals.

Resilient organised and able to juggle multiple priorities.

Comfortable travelling to client sites across an easily commutable region.

Nice-to-haves:

Experience in facilities management utilities retail or housing.

Project/programme management know-how

Who You Are:

Youre not just a safe pair of hands youre the person people turn to when the pressures on. You can step in take control and see things through without fuss. You balance diplomacy with decisiveness and youre as comfortable in a boardroom review as you are walking a site in hi-vis. You know how to motivate your team keep clients happy and protect the bottom line.

Why join us:

Career Development Focus: Were committed to supporting your professional growth with clear career paths training and tailored development programs including our GC Leadership Academy job specific accreditations and higher education opportunities.

Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.

Collaborative Environment: Work in a supportive engaging and innovative culture where your contributions are valued.

Competitive Package: Enjoy a competitive salary and benefits package along with flexible working options including:

23 days holiday Increasing with length of service bank holidays
Yearly bonus scheme & Share options
Robust pension scheme
Medigold employee support Free Flu Jabs Online private GP Service
Free or subsidised national gym memberships
Employee Recognition Scheme
2 personal choice volunteering days

Ground Control
Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973 Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.
We deliver a range of services including grounds maintenance winter gritting landscape construction design arboriculture electric vehicle charging point installation to more than 50000 commercial properties across the UK.
If you are looking to invest in your future with a business that puts people at the centre of everything click the apply now button below to speak to a member of our team.

How to Apply:

Wed love to hear from you! To make an application click on the Apply Now button below to send us your CV. Join us and become a key player in a thriving forward-thinking company!

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Equal Opportunities Statement

At Ground Control we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success and we welcome applications from individuals of all backgrounds experiences and perspectives.

We are proud to be an equal opportunities employer and do not discriminate based on sex age disability gender identity marital status pregnancy race religion or belief sexual orientation or any other protected characteristic. We actively support and promote an inclusive culture ensuring fair and equitable treatment throughout the recruitment process and beyond.