Ride Experience Manager

Imagine coming to work every day surrounded by sharks rays and seahorseswhere your job is to turn awe into action and curiosity into unforgettable moments. At SEA LIFE Sydney Aquarium we dont just offer jobs we offer adventures. Were looking for a passionate energetic leader to join our team as a Ride & Experience Managersomeone whos excited to shape worldclass guest experiences in a place where fun meets purpose.

About the Role

As our Ride & Experience Manager youll play a crucial role in delivering an exceptional guest experience at SEA LIFE Sydney Aquarium. Youll lead the Ride & Experience team to ensure our daily operations run smoothly safely and efficiently. Your mission To elevate every moment for our guests through toptier service innovative product development and a relentless commitment to quality.

Youll support the Cluster Operations Manager with scheduling team performance supplier relationships and financial oversighthelping to drive initiatives that enhance the guest journey while keeping an eye on cost effectiveness. From overseeing ride operations to collaborating with marketing F&B and animal care teams youll ensure our experiences exceed expectations and leave lasting memories.

About You

Youre a confident and proactive leader who thrives in a dynamic guestfocused environment. You have a talent for motivating teams solving problems on the go and making sound decisions under pressure. Youre not just about operationsyoure passionate about creating moments that matter.

Youll bring:

• Experience in a similar operations or guest experience management role

• Strong communication and leadership skills

• A keen eye for detail and commitment to safety

• A track record of delivering outstanding customer service

• Flexibility and resilience in a fastpaced setting

If youre ready to make waves in one of Sydneys most loved attractions wed love to hear from you!

Benefits

Corporate benefits including free access to all our attractions worldwide
Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
Opportunity to be involved with our Diversity & Inclusion initiatives including our Reconciliation Action Plan
Being part of a business built on fun

About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE Madame Tussauds LEGOLAND and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries delivering memorable experiences to 54 million visitors a year.

Were the leading operator of visitor attractions in Australia and New Zealand with 10 attractions including SEA LIFE Wild Life Madame Tussauds and the Fly Treetop Adventures amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects conserves and sustainably manages our precious aquatic habitats wildlife and natural resources. We strive to achieve this goal through our 2 charities: Merlins Magic Wand and the SEA LIFE Trust.

So if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do then we want to hear from you!

Merlin Entertainments strongly encourages application from all background including people of Aboriginal and/or Torres Strait Islander decent.

Please let us know you require any adjustments to the recruitment process to support your application.