Convention Services Manager

Job Title:

Convention Services Manager

Location:

Company:

Showboat

Department:

Food & Beverage

FLSA

FT/PT Status:

Exempt

Fulltime

Summary of Position

Responsible for liaising between the hotel sales the clients and operations departments to plan and execute successful events to meet/exceed revenue profit goals and create repeat business. This position requires a solid food and beverage background and exceptional managerial skills.

Organizational Relationships

Reports to:

Events Manager

Supervises:

Events Housemen Banquet Servers

Qualifications and Skills

• Outstanding customer service skills and ability to attend to guests and associates in an attentive friendly courteous and serviceoriented manner
• Exceptional communications skills in terms of the ability to negotiate convince sell and influence professionals and hotel guests.
• Must be able to speak read write and communicate in English to adequately perform the duties of the job
• Knowledge of event planning/hospitality principles and practices
• Ability to investigate and analyze current activities or information in the sales/marketing field
• Ability to travel to area businesses and accounts to solicit new business as needed
• Ability to make decisions based on established policies and procedures and guidance from the General Manager.
• Must be effective at listening to understanding and clarifying inquiries made by guests staff and corporate officers.
• Ability to multitask and prioritize and delegate daily workload
• Outstanding organizational and time management skills
• Ability to handle sensitive material with the utmost discretion and confidentiality
• Must be energetic a selfstarter and able to work in a fastpaced environment
• Must be detailoriented and able to work both independently and with a team
• Must be effective in handling problems including anticipating preventing identifying and solving problems as necessary
• Must be able to show initiative including anticipating guest or operational needs
• Work varying schedules that include evenings weekends holidays and extended hours as business dictates

Education and Experience

• A fouryear college degree or equivalent education/experience.
• 2 years of experience in a catering sales or convention services position
• Advanced proficiency in the use of Sales Point of Sales and Property Management Systems as well as Microsoft Word and Excel

Duties and Responsibilities

Event Planning and Coordination:

Confirm and coordinate all aspects of events to include but not limited to food & beverage requirements timing of events room setups amenities audio visual requirements complete rooming list type of check in and check out billing instructions telephone and internet requirements entertainment dcor etc.

Anticipate and efficiently respond to client issues comments and problems to ensure quality experience and enhance future sales prospects.

Ensure Banquet Event Orders (BEOs) are accurate and provide all relevant information to departments giving them ample time to plan and execute.

Plan and conduct pre and postconvention meetings with clients and respective departments.

Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments

Effectively communicate all hotel policies procedures and charges in regard to services being provided to the client.

Maintain uptodate knowledge of all property offerings food & beverage minimums room rentals hotel rates strategies discounts/promotions meeting space layout and capacities catering menus with pricing and any inhouse events taking place

Participate in the preparation and coordinating during and afterhour hotel events and fundraisers which includes setting up interacting with the guests/customers assisting in clean up and ensuring that the events are successful

Staff Management:

Coordinate and communicate with Sales Front Office Catering and Reservations to monitor guest room blocks and special reservation needs as outlined in the BEO.

Holds regular meetings with F&B/Banquet department to review BEOs upcoming events and other updates as needed

Assist sales staff in developing and continually enhancing relationships with key corporate business and travel industry accounts to maintain and increase our market share

Fill in and support coworkers and team as needed to ensure efficient operation

Budget and Records Management:

Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines.

Maintain accurate legible records and files to provide sales history and continuity of quality service.

Performs other related duties as assigned by General Manager.

Showboat Core Values

Demonstrates Showboats core values in the performance of position responsibilities:

1 Friendly Focused we are committed to creating a fun environment that embraces families and children of all ages.

2 Kindness Focused we demonstrate kindness in everything we do seeking to uplift and support all of those around us.

3 Team Spirit we foster a respectful workplace where team members work together to exceed our guests expectations.

4 Hearts that Serve we are driven by a passion to bring joy and happiness to the guests that we serve.

5 Take Ownership we take full responsibility for our actions and the resulting outcomes embracing personal accountability.

Essential Functions

• The ability to attend work predictably and regularly and to be punctual.
• The ability to work varies including evenings weekends holidays and extended hours as business operations dictates
• The ability to read and understand documents drawings and instructions (whether presented in written oral diagram or schedule form).
• The ability to work with mathematical concepts and to apply concepts to practical situations.
• The ability to work cooperatively with others.
• The ability to deal politely and professionally with customers and coworkers.
• The ability to perform several tasks at once.
• The ability to follow directions or instruction.
• The ability to use a computer to communicate create and access information.
• The ability to lift and move 25 pounds.
• The ability to sit/stand/bend/stretch etc.
• The ability to use hands to finger handle or feel and reach with the hands and arms

Physical Demands

Constantly occupation requires this activity more than 66 of the time 5.5 hours/day)

Frequently occupation requires this activity from 33 to 66 of the time 2.5 5.5 hours/day)

Occasionally occupation requires this activity up to 33 of the time 0 2.5 hrs/day)

Not Applicable activity is not applicable to this occupation.

Physical Demands

Stand

Constantly

X

Frequently

Occasionally

Not Applicable

Walk

Constantly

X

Frequently

Occasionally

Not Applicable

Sit

Constantly

X

Frequently

Occasionally

Not Applicable

Handling/Fingering

Constantly

X

Frequently

Occasionally

Not Applicable

Reach Outward

Constantly

X

Frequently

Occasionally

Not Applicable

Reach Above Shoulder

Constantly

X

Frequently

Occasionally

Not Applicable

Climb

Constantly

Frequently

X

Occasionally

Not Applicable

Crawl

Constantly

Frequently

X

Occasionally

Not Applicable

Squat or Kneel

Constantly

X

Frequently

Occasionally

Not Applicable

Bend

Constantly

X

Frequently

Occasionally

Not Applicable

Lift/Carry

10 lbs. or less

Constantly

X

Frequently

Occasionally

Not Applicable

11 to 20 lbs.

Constantly

X

Frequently

Occasionally

Not Applicable

21 to 50 lbs.

Constantly

X

Frequently

Occasionally

Not Applicable

51 to 100 lbs.

Constantly

Frequently

Occasionally

X

Not Applicable

Over 100 lbs.

Constantly

Frequently

Occasionally

X

Not Applicable

Push/Pull

12 lbs. or less

Constantly

X

Frequently

Occasionally

Not Applicable

13 to 25 lbs.

Constantly

X

Frequently

Occasionally

Not Applicable

26 to 40 lbs.

Constantly

X

Frequently

Occasionally

Not Applicable

41 to 100 lbs.

Constantly

Frequently

X

Occasionally

Not Applicable

Environmental Factors

Extreme Cold (nonweather)

Constantly

X

Frequently

Occasionally

Not Applicable

Extreme Heat (nonweather)

Constantly

X

Frequently

Occasionally

Not Applicable

Loud Noise Level

Constantly

X

Frequently

Occasionally

Not Applicable

Other

Ability to Read

X

Constantly

Frequently

Occasionally

Not Applicable

Ability to Speak English

X

Constantly

Frequently

Occasionally

Not Applicable

Ability to Understand Verbal Directions

X

Constantly

Frequently

Occasionally

Not Applicable

Ability to Report to Work Regularly

X

Constantly

Frequently

Occasionally

Not Applicable

Ability to Report to Work on Time

X

Constantly

Frequently

Occasionally

Not Applicable

Ability to Work Safely

X

Constantly

Frequently

Occasionally

Not Applicable

Ability to Travel car air to hotel for work

Constantly

Frequently

X

Occasionally

Not Applicable

Required Experience:

Manager