HCM Account Specialist

Greenlink Human Capital Management has been a trusted provider of human capital solutions for over a decade. We leverage awardwinning technology that integrates payroll HR benefits time tracking talent acquisition and culture development. Our team is highly experienced and dedicated to putting clients first which is why we are one of the fastestgrowing independent solution providers.

Our Mission

Helping people reach their full potential by delivering exceptional employee experiences.

Our Values

G.S.D. (Get Done) with purpose.

Own It Be accountable. Produce accurate and comprehensive results.

Collaborate Be transparent. Create an environment where we work together towards a common vision.

Embrace Change Think outside of the box. Be willing to adapt and grow.

We want to chat with you if you are looking to collaborate with a team of conscientious creative and supportive people and be part of an incredible workplace culture.

Your personal attributes:

• You view the companys goals as your own goals
• You have a clientfirst mindset
• You are a selfstarter
• You are comfortable communicating what is working well and what is not

Summary

The HCM Account Specialist is accountable and responsible for providing quality service to our clients. This position contacts and assists clients in obtaining information for payroll processing and tax related issues; verifies totals responds to/resolves client questions problems and delivers quality customer service.

Your duties will include:

• Assists clients with the proper functioning and processing of payroll related things such as general ledger time garnishments accrued time off policies insurance workers compensation and 401(k) deductions. Also assists clients with time clocks and reviews the downloaded information for completeness and accuracy; alerts the client to any discrepancies prior to processing
• Makes client user changes as authorized by the client i.e. new employee system access reports on demand changing bank account information etc
• Receives new clients when handed off from Implementation Specialist
• Escalates complex tax issues to Tax Specialist
• Responds to escalated payroll benefit or other ancillary functions from Customer Service Representatives
• Provides training and guidance to Customer Service Representatives
• Performs other duties or special projects as assigned

Skills and Experience:

• Microsoft Suite (Outlook Teams Word Excel etc
• Salesforce
• iSolved Payroll Platform
• RingCentral

Education/Experience:

• High School Diploma
• Previous experience in a customer service center
• Strong customer service skills with a proactive approach
• Knowledge of general payroll principles including payroll processing
• iSolved experience a plus
• Strong analytical and problemsolving skills
• Excellent verbal and writing communication skills
• Able to work in a fastpaced environment
• Strong team player able to jump in where needed
• Open to change and adherence to established processes
• Prefer a candidate in the Phoenix/Gilbert/Mesa area
• Hybrid work offered after completion of training required to be in the office during the first 90 days of training

Benefits:

• 401 (k)
• 401 (k) match
• Health dental and vision
• FSA
• HSA
• Legal Shield
• ID Shield
• Flexible PTO
• ZayZoon Earned pay on demand

We embrace diversity

Greenlink Human Capital Management recognizes that a diverse team is an integral and welcome part of a successful and ethical business. We hire talent regardless of their race color religion age national origin gender gender identity or expression sexual orientation disability pregnancy marital status or age. We foster the same inclusion both within our company and our stakeholders and partners.

If you have a growth mindset arent afraid to challenge the status quo and possess an entrepreneurial spirit please submit your resume.

Required Experience:

Unclear Seniority