Mgr Sitecore CMS Publisher

The Web Publishing Manager is part of the Web Publishing team which is responsible for the efficient timely and errorfree publishing of all publicfacing web content on behalf of the entire enterprise. The Web Publishing Manager is responsible for managing a team of Web Publishing Specialists that publish a wide array of digital content (web mobile XML etc. to all TIAA and Nuveen public web properties working fluidly between multiple content management systems and multiple digital workflow platforms to manage and fulfill requests.


Key Responsibilities and Duties

• Manage a team of Web Publishing Specialists that is responsible for publishing content on behalf of all enterprise LOBs using the CMS platforms Adode Experience Manager (AEM) and Sitecore
• Manage the queue of work requests using Adobe Workfront and SharePoint and assign requests to publishers in a way that balances workloads meets SLAs and leverages differing skillsets and strengths of each publisher
• Coordinate and manage the hiring onboarding and training of all new FTE and CW publishers
• Support the ongoing design and implementation of workflow processes that increase speedtomarket and improve SLAs
• Partner with the Web Production Support team as the Web Publishing Teams initial point of contact for troubleshooting contribution issues communicating outages and elevating larger production issues
• Maintain and update the Web Publishing Team SOPs annually or as needed
• Maintain the teams SharePoint site which includes a Production Defect queue all relevant team information such as time off and availability publishing best practices and SLAs
• Communicate frequently with internal marketing partners to set expectations on SLAs bandwidth current workloads and most importantly offer guidance on how to most effectively partner with the team to maximize the speed and efficiency of publishing requests
• Communicate frequently with internal clients from across lines of business and support areas to create desired web experiences and troubleshoot issues as needed
• Manage multiple projects multiple internal clients and multiple workflow environments simultaneously
• Develop expertise in the user interfaces of all our web publishing systems the different environments of each what work is done in which environments and how they interact
• Maintain familiarity with IT Release calendar and associated outages and upgrades in order to communicate system availability to internal clients
• Support the QA and testing of new templates template changes and new functional elements released by IT Development partners
• Proactively expand knowledge of all contribution environments asset types and usage component functionality site map & navigation and enhancements to contribution environments as they are released and be able to cover for any publisher as needed
• Work quickly efficiently and accurately in a fastpaced environment juggling multiple requests simultaneously that may be in different stages of workflow
• Articulate to nontechnical clients what our CMS does and does not support and provide suitable alternatives for nonCMSsupported requests
• Build strong working relationship with partners in all areas of the enterprise including Marketing Product Operations Relationship Management UX IT and others

Minimum Qualifications

• At least five years of experience working in a web content management system (CMS) including familiarity with template concepts and usage the range of asset types involved in creating web pages workflow and general asset administration
• Basic understanding of HTML XML CSS and JavaScript
• Base knowledge of digital marketing concepts
• Able to prioritize and manage multiple tasks simultaneously
• Meticulous attention to detail with demonstrated ability for accuracy and thoroughness
• Familiarity with Adobe AEM Sitecore Adobe Workfront analytics tools and publishing A/B tests and personalized experiences preferred

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3 Years Required; 5 Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
7IC

Anticipated Posting End Date:

Actual base salary may vary based upon but not limited to relevant experience time in role base salary of internal peers prior performance business sector and geographic location. In addition to base salary the competitive compensation package may include depending on the role participation in an incentive program linked to performance (for example annual discretionary incentive programs nonannual sales incentive plans or other nonannual incentive plans).

Company Overview

Every worker deserves a secure retirement. For more than 100 years TIAA has delivered it for millions of people. Founded to help educators retire with dignity today were a marketleading retirement company fueled by worldclass asset management. But were not just another legacy financial services firm. Were fighting harder than ever before for our clients and the many Americans who need us.

Benefits and Total Rewards

The organization is committed to making financial wellbeing possible for its clients and is equally committed to the wellbeing of our associates. Thats why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health wellness and work life offerings that can help you achieve and maintain your best possible physical emotional and financial wellbeing. To learn more about your benefits please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.

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