Student Information Specialist
Student Information Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Under the supervision of the University Registrar this position is responsible for the of student service at the front counter and data management in the Student Information System. This includes advising students faculty and stakeholders on registrar academic federal policy and procedures evaluating extenuating circumstances answering questions from walkin traffic answering the main phone line and directing calls to the appropriate destination and maintaining the Registrars general email account. Processes name and address changes as well as major/minor/advisor changes and enrollment verifications. Provides official and unofficial transcripts to current students and alumni as well as faculty and administration. Contacts students by phone for additional information regarding their requests. Serves as a liaison between the Registrars Office and other university administrators staff and faculty for the transcript production process.
Responsibilities:
- Manages and executes the academic transcript process for students faculty alumni and staff.
- Manages frontline communication services to students parents faculty staff and the community.
- Assists with the management of student academic record services such as questions about policy FERPA etc.
- Provides Enrollment services for all traditional students such as add/drop myCAP assistance and registration issues.
- Coordinates office supply purchasing and maintains inventory records
- Assists with degree audit adjustments as needed.
- Assists with transfer equivalency review process and TES/Transferology as needed.
- Assists with the student registration process for new and continuing students.
- Collaborates with other university offices to resolve student registration and record problems.
- Assists with crosstraining other members of the Registrar Office when needed.
- This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties.
Qualifications:
- Bachelors Degree or equivalent experience preferred
- One year of experience in admissions registration student services or a related field is advantageous
- One or more years prior experience in an office setting serving the public with professional and courteous qualities.
- Knowledge of College Source TES and Transferology products is helpful.
- Knowledge of Higher Education Registrar software such as Ellucian Colleague is helpful.
- Excellent facility in using Microsoft Office Suite including Word and Excel and ability to use related office equipment.
- Ability to handle sensitive information and maintain confidentiality; Working knowledge of FERPA.
- Ability to communicate and effectively interact with people across cultures and worldviews both individually and as part of a team and to respond effectively to sensitive inquiries or complaints.
- Success managing multiple priorities under tight deadlines establishing goals and priorities and demonstrating personal initiative working without close supervision.
- Professional written and oral communication skills. Ability to effectively present information to a wide range of constituents.
- Ability to define problems collect data establish facts and draw valid conclusions.
To apply please visit
For more information on Capital University visit our website at .
Capital University offers a rich benefits package that includes medical dental vision retirement family education benefits shortterm and longterm disability life and critical illness insurance and free parking.
Capital University is an equal opportunity employer. Capital University does not discriminate on the basis of race color national or ethnic origin sexual orientation religion sex gender age disability veteran status or other characteristics protected by the law.
Required Experience:
Unclear Seniority
Employment Type
Student
