Business Support Specialist
Business Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Redefining Home Energy for a Cleaner Tomorrow
Our client is transforming how homes are powered by bringing together cutting-edge technology energy engineering and a nationwide network of expert installers. Focused on decarbonizing homes at scale they provide intelligent heat pump solutions from instant digital estimates to expert installation and ongoing system support. By empowering local professionals and delivering seamless digital experiences they re leading the charge in sustainable home upgrades and reshaping the future of residential energy in the UK.
Job Description
As a Business Support Specialist you will manage data submissions across multiple platforms ensure accuracy in every operational task and resolve issues quickly. Your role supports internal teams and external stakeholders by maintaining quality consistency and efficiency in daily processes that are vital to operational success.
Job Overview
Shift: 09:00 AM - 05:00 PM
Work setup: Hybrid Macedonia
Execute key operational tasks with precision
- Input internal data into third-party systems (e.g. Ofgem MCS manufacturer portals) based on established SOPs
- Manage multiple live tasks across different platforms without losing accuracy or pace
Problem-solve and unblock
- Investigate issues identify root causes and work through challenges logically
- Raise flags early ask the right questions and escalate issues clearly and promptly
Collaboration with internal stakeholders
- Communicate with internal teams when clarification or additional input is needed
- Share feedback on recurring issues or platform-related quirks
Strengthen and scale internal process
- Identify opportunities to improve documentation SOPs and workflows
- Suggest improvements and test new approaches as needed
What success looks like
- Submit data accurately and on time with minimal corrections
- Resolve operational blockers efficiently with minimal disruption
- Improve SOPs and documentation based on proactive input
- Handle tasks independently and raise potential issues early
- Develop subject matter expertise in specific tools portals or workflows
Requirements
The Qualifications We Seek
Experience & Skills
- 3 years of experience in business operations administration data processing or support roles
- Exceptional attention to detail you instinctively notice inconsistencies and errors
- Comfortable navigating multiple platforms and file types (Excel PDFs databases portals)
- Strong written English with confidence in submitting formal documentation
- Experience with government or regulated systems is a plus but not mandatory
Attributes
- Methodical and reliable: You follow processes carefully and consistently
- Analytical problem-solver: You respond to challenges with curiosity and persistence
- Persistent: You enjoy working through complex or repetitive tasks
- Process-oriented: You think about how things can be done better not just faster
- Proactive communicator: You know when to escalate ask for input or suggest improvements
Benefits
Exciting Perks Await!
- Private Medical Insurance
- Access to Sportmaster
- Career growth opportunities
- Global career exposure
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit Are We
EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy we are thrilled to announce our entry into Macedonia a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the countrys growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region. With our entrance into Macedonia EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with top-tier outsourcing services while fostering strong ties with the local community. EMAPTAs presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage. #EmpoweringPeople #EmaptaExperience
The Qualifications We Seek Experience & Skills 3+ years of experience in business operations, administration, data processing, or support roles Exceptional attention to detail you instinctively notice inconsistencies and errors Comfortable navigating multiple platforms and file types (Excel, PDFs, databases, portals) Strong written English, with confidence in submitting formal documentation Experience with government or regulated systems is a plus, but not mandatory Attributes Methodical and reliable: You follow processes carefully and consistently Analytical problem-solver: You respond to challenges with curiosity and persistence Persistent: You enjoy working through complex or repetitive tasks Process-oriented: You think about how things can be done better, not just faster Proactive communicator: You know when to escalate, ask for input, or suggest improvements
Employment Type
Full Time
