Premium Clubs Manager Amalie Arena
Premium Clubs Manager Amalie Arena
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Job Description
Oak View Group
Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.
Position Summary
The Premium Clubs Manager is responsible for the overall management of all premium clubs and catering activity in assigned areas and will provide management assistance to the suite manager and concession managers in the profitable management of concessions operations as needed. The Premium Clubs Manager will actively supervise coach counsel direct train and mentor employees in meeting company quality standards and will promote a positive enthusiastic and cooperative work environment. The Premium Clubs Manager coordinates activities at the venue into a team effort that contributes to the successful of all events. The Premium Clubs Manager enforces all OVG Hospitality personnel and operating policies and procedures. The Premium Clubs Manager plans organizes and executes the service requirements of each event and determines all scheduling and product components required to properly service events within budgetary guidelines.
This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable eventdriven schedule which includes evenings and weekends. Open availability professional presentation outstanding interpersonal skills selfdirection and strong management and independent decisionmaking skills are required.
This role will pay an annual salary of $65000$75000 and is bonus eligible.
For FullTime roles: Benefits: Health Dental and Vision insurance 401(k) savings plan 401(k) matching and paid time off (vacation days sick days and 11 holidays).
This position will remain open until July 18 2025.
About the Venue
FromAmalie Arena had more than $62 million in improvements that have clearly revolutionized the industry and made it the premier entertainment venue in the state of Florida.
With a wide array of venues spread throughout the United States it can be difficult to find one that distinguishes itself from the others. That is not the case with the renovated Amalie Arena Floridas premier entertainment venue and home of the threetime Stanley Cup champion Tampa Bay Lightning.
Boasting unique features like lightningthrowing Tesla coils the 11000 squarefoot Budweiser Biergarten with incredible views of the city and a massive fivemanual 105rank digital pipe organ AMALIE Arena consistently ranks among the very best venues in the United States. The best part This is only the beginning.
Responsibilities
- Management of club level services to ensure a high level of guest service satisfaction in all pertinent areas.
- Ensures total compliance with all alcohol service policies.
- Monitors alcohol service throughout event to assure 100 compliance with Alcohol Service policies.
- Reports any alcohol service or compliance issues to OVG Hospitality management immediately.
- Provides ongoing training development mentoring and supervision of hourly employees.
- Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
- Assists in troubleshooting technical problems with Point of Sale Systems from both a hardware and software perspective.
- Generates event employee schedules and verifies employee time for both Premium Services and Concessions as required.
- Assist in the management of catered events from setup to tear down including handling all communication with hourly staff culinary staff and guests.
- Ensures staff is briefed on event requirements and assigned to a specific area prior to events.
- Enforces all OVG Hospitality and venue policies and procedures as they relate to guest satisfaction quality standards uniform policy cash handling operating procedures and quality presentation.
- Ensures all policies and procedures regarding accounting and cash handling practices are followed.
- Conducts a walkthrough of clubs and pantry areas after completion of the event to ensure all areas are clean.
- Generates event employee schedules and verifies employee time for the Clubs Department.
- Assists in development of other business activities community participation in appropriate groups and all other assignments as directed by the General Manager or Director of Premium.
Qualifications
- Valid Food Handlers certificate if required by state and/or county of venue.
- Valid Alcohol Service Permit if required by state and/or county of venue.
- Familiar with inventory cost control and menu planning.
- Basic computer proficiency: Email Excel Word Outlook Schedule.
- Working knowledge of Point of Sale and timekeeping systems.
- Cash handling abilities; basic math skills including significant number manipulation.
- Ability to work a variable work schedule (including evenings and weekends as required) depending upon event and business requirements.
- Good verbal and written communication skills.
- Ability to pay close attention to detail and coordinate various activities simultaneously.
- Ability to communicate with employees coworkers NFP volunteers and business contacts in a courteous and professional manner.
- Able to be selfdirected in a teamoriented environment.
- Ability to maintain confidentiality.
- Working knowledge of employee scheduling in a hospitality environment.
Education and Experience:
- Associates degree (A.A. or equivalent from twoyear college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Nationally recognized advanced food service sanitation training course certification.
- High school graduate or equivalent plus 35 years food service management experience.
- Catering management experience a plus.
Strengthened by our Differences. United to Make a Difference
At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.
Required Experience:
Manager
Employment Type
Unclear
