Customer Success Manager
Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
As a Customer Success Manager (CSM) at Campfire you will be responsible for developing and maintaining customer relationships that drive retention loyalty and account growth. You will serve as the primary point of contact for postimplementation customers ensuring a smooth transition to active use and supporting them throughout their experience with our software products.
Your responsibilities will include managing customer information for assigned accounts including business requirements satisfaction levels use cases and key contacts. You will play a key role in driving postlaunch customer satisfaction through regular meetings addressing concerns organizing user training sessions and identifying opportunities to increase user engagement.
Additionally you will be responsible for managing customer success including renewals of subscription licenses exploring opportunities for account growth and collaborating with internal teams to ensure alignment with customer needs. Your feedback will be valuable in helping to enhance the Campfire solution suite based on your understanding of customer experiences and requirements.
Qualifications :
Successful Candidates Will Demonstrate:
- Ability to work in a collaborative team environment while also being able to execute work independently
- Ability to lead resolution for complex business and technical issues independently and with a team
- Meet project timelines and deadlines while producing highquality work enhancing customer relationships and managing projects from initiation to completion
- Ability to identify the big picture in all components of decisionmaking using the topdown thinking approach
- Eagerness to learn and the ability to adapt to company culture
- Establish and maintain effective working relationships with peers project team members and customers
- Excellent verbal and written communication ability
- Ability to work in a fastpaced startup environment
Technical Skills
- Collaborate with crossfunctional teams across various departments to deliver training support and successful project outcomes ensuring alignment with customer needs across multiple geographic markets. Ability to take actions to enhance customer satisfaction ensure productive use of software and lead to software subscription renewals and expansions
- Develop customer success processes to ensure efficient and standardized outcomes for growing customer base
- Experience identifying and solving complicated problems in highpressure timesensitive environment
- Ability to work in a collaborative team environment with many employees as well as customer contacts while also being able to execute work independently
- Demonstrated ability to create and maintain longlasting and healthy relationships with customers.
- Automotive industry knowledge preferred
Work Experience
- 4 years of relevant experience in a customerfacing role preferably customer support customer success or system implementation
- Experience in the computer software industry highly desirable
- Experience managing accounts with large B2B enterprises and driving customer satisfaction and success with key contacts within those enterprise customers
Educational Experience
- BA/BS degree in Business Engineering Finance IT and/or related discipline
Additional Information :
Currently Campfire is working remotely with the exception of 1 day a week in office time.
All your information will be kept confidential according to EEO guidelines.
We do not accept unsolicited 3rd party resumes.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
