Shift Manager Site Reliability Engineering Federal team

 Note: This position requires the Australian Baseline Security Clearance. If offered employment you must be willing to complete and successfully pass the adjudication process. Australian citizens currently residing in Australia for at least the past 3 years will be considered. 

The Team 

Our Site Reliability Engineering (SRE) team consists of highly skilled engineers responsible for maintaining and enhancing the reliability scalability and performance of the ServiceNow infrastructure. Our SREs are empowered to resolve technical issues across the entire technology stack from hardware to applications. Additionally they work to improve the platforms operability aiming to reduce the number of incidents and minimize Mean Time to Recovery (MTTR). 

To achieve this the team combines software development networking database and systems engineering skills to tackle complex problems striving to maintain our platform operating for our customers. 

The Role 

As a Shift Manager Site Reliability Engineering Federal 3rd Shift* at ServiceNow youll lead a team of SREs focused on ensuring the reliability and availability of critical enterprise platforms/applications with a focus on federal sector clients and driving automation and continuous improvement. 

*The expected workdays /hours for the shift manager are MonFri from 11PM. 38 hours per week.

Lets go over some questions to see if you are the right candidate: 

• Do you have a technical background in roles such systems engineering systems administrator or DevOps 
• Are you proficient in troubleshooting and diagnosing operating systems and diverse aspects of the technology stack  
• Do you dislike repetitive tasks and prefer to automate your work  
• Do you have experience leading a diverse team of engineers and managing people 

If you answer yes to these questions we want to hear from you. Click the Apply button and lets discuss the role your skills and experiences. 

What you get to do in this role

• Team leadership. Mentor and develop a team of SRE engineers manage career development project prioritization and performance review.
• Drive initiatives to automate operational processes reduce manual tasks and improve overall efficiency. 
• Work with other engineering teams product managers and stakeholders to ensure alignment and improve the reliability of the infrastructure. 
• Orchestrate actions during incidents and outages to ensure swift resolution and minimize impact and take actions towards sustainable solutions. 
• Analyse and evaluate existing processes to identify areas for improvement and implement best practices. 
• Provide training and support to partner teams that interface with SRE. 
• Onboarding of new hires to enable their success in their roles.
• Onboarding of new technologies systems and automations into the team. 

Qualifications :

To be successful in this role you have

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
• Handson technical skills in Linux databases systems and coding. 
• 2 years of experience in a team leadership or management role. 
• 6 years of experience with 24x7 cloud operations and geographically distributed infrastructure. 
• Experience with design and implementation of monitoring solutions for large and scalable environments. 
• Experience working in software platform and infrastructure delivered as a service. 
• Knowledge of principles and methods involving ITIL v3. 
• Outstanding interpersonal skills and strong communication skills both written and verbal. 
• Uncompromising attention to detail. 
• Bachelors degree in Computing Science or related technical field or equivalent work experience. 

The following are not a must for this role but please highlight them on your resume if you have: 

• RHCE CCNA ITIL Azure or other industry certifications 
• Masters degree in a technical field 

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.