Senior Data Center Operations Engineer

NOTE:

This position requires passing a ServiceNow background screening USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered. 

Please note the role will require to be in the Data Center Facility 5 Days a week. This is not a remote role.

As a Senior Data Center Operations Engineer you will be a member of the Service Engineering team that is responsible for global infrastructure design standards and architecture. 

What you get to do in this role:

• You will use your expertise in data center operations to engineer implement communicate execute and streamline processes including but not limited to security asset management deployments infrastructure design circuit management capacity management and hardware break fix.
• Help develop document and evangelize a catalogue of standards and best practices for data center operations.
• Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
• 4 years of experience in data centers operations and or facility operations with a record of increasing role responsibility.
• Experience in installing and troubleshooting telco circuits a must.
• Installation of preintegrated racks individual servers and network appliances including stacking wiring cable management asset documentation and carrier engagement.
• Perform basic handson hardware breakfix with servers and network appliances.
• Deep technical understanding of data center facilities and infrastructure including power HVAC structured cabling rack management and security/compliance.
• Working knowledge of networking/server architecture and hardware.
• Experience managing vendors in a data center environment.
• Process oriented and experienced in process development.
• Strong analytical skills with the ability to multitask several unrelated issues.
• Must be able to travel domestically and internationally.
• Excellent general documentation skills with emphasis on technical processes and standards.
• Knowledge and experience in ITIL process methodologies is a plus.
• Proven ability to function independently in ambiguous situations with a record of success.
• Excellent communication customer focus problem solving conflict management time management and interpersonal skills required.
  Proven ability to lead crossfunctional teams in highly technical multi disciplined projects.
• CompTIA A Server or Network certification is a plus.

GCS23

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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