Data Center Operations Technician , DCC Communities (Level 3), Edge Burrow

At Amazon we strive to be Earths most customer-centric company where people can find and discover anything they want to buy online. We hire the worlds brightest minds offering them an environment in which they can relentlessly improve the experience for customers.

AMER Edge Data Center Operations team is looking to hire an experienced and highly motivated individual to provide local and remote support for its Edge & PoP (Point of Presence) Data Centers in the North America region.

About You:
We are looking for a highly autonomous detail-oriented individual who demonstrates a strong network and server troubleshooting skillset. You must possess excellent written & verbal communication skills and be able to take on a leadership role within a team environment to consistently deliver results for our customers. You must have relentless drive for excellence and a passion for technology paired with a desire to be the best at your job.

About the Role:
As an Edge Data Center Operations (DCO) technician at Amazon you will help build and maintain a world-leading cloud computing infrastructure across multiple data centers in the North America region.

Your daily duties will include but are not limited to:
- Triaging emergent data center issues using a ticketing system.
- Troubleshooting & configuring network and server hardware.
- Coordinating remote hands support with colocation providers.
- Working with cross-functional teams both internal and external.
- Leading network & server scaling projects to expand AWS Edge data center infrastructure.
- Flexibility to occasionally work outside of standard business hours including nights and weekends in support of a follow-the-sun on-call rotation and other time-sensitive escalations. Working with capacity teams to expand the AWS network.
- Resolving data center facility issues.
- Performing site audits to ensure safety and quality meets standards.
- Driving the team to improve operational efficiency through process improvement initiatives.
- Producing reports to management on metrics and project status.

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.



Key job responsibilities
Server Decommissioning activities
Media Destruction
Travel 50-60% of the time to AMER Edge/Burrow locations to support Decom activities

About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


- 1 years of computer hardware troubleshooting and repair experience
- 1 years of computer networking experience
- High school or equivalent diploma

- Experience working in a Data Center environment
- Understanding of network design protocols and troubleshooting
- Understanding of storage devices
- Experience managing work and priorities through a ticketing system
- An Associates degree or 2 years of professional or military experience in an IT related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.