Senior Principal Engineer

As a technical leader scale the existing architecture and build new microservices architecture
from both Application and Infrastructure standpoint.
Own and delegate all technical decisions for the portfolio he / she owns.
Own and deliver long term technology strategy convince management team for investments
in technology.
Drive PoCs evaluations build Vs buy decisions for all strategic decisions
Be a mentor and consultant for teams / individuals across the company
From architecting to running services in production you will help build them so they are
modular secure reliable reusable diagnosable and actively monitored
You will draw from your experience during the evaluation phase to choose the best
components and the way forward keeping in mind the priorities of the organization.
You should be able to clearly articulate the reasoning behind various technical decisions in
simple and cogent technical documents you create
You should have a strong focus on HA scalability observability reliability and quality.
You shall act as a role model for keeping the bar raised at all times on architecture best
practices.
Based on your experience you shall contribute to making our internal architectural standards
better by suggesting improvements as you discover better ways forward
You will exhibit a growth mindset and continuously learn. You will then develop PoCs to
regularly evaluate technologies that might better solve customer problems
Understand platform and engineering landscape outside Freshworks Inc to ensure our
platforms are evolved at regular pace
Represent engineering in customer connect forums and help in resolving critical customer
issues/ outages and reviewing the RCAs
Represent engineering in technical conferences and present key technologies
Driving the current AI innovation on technology we use

Qualifications :

18 years of professional experience in engineering.
Experience in designing architecting and building large scale distributed dataintensive
system on multiple occasions.
Experience in working with and scaling opensource technologiesbased distributed systems.
Hands on with architecture and ability to manage other senior architects directly or indirectly.
Ability to achieve objectives via influence working with stakeholders from other functions.
Deep expertise in either transactional or analytical datastores is highly desired.
Has a track record for bringing innovation and technical leadership to organizations.
Platformisation expertise to guide early decisions that can help accelerate with a
mindset of build once build with configurability and build for reuse.
Domain experience in building B2B/B2C SaaS products on the cloud
Experience in cloud technologies preferable AWS
Experience in any AI technologies is a plus
Experience with customer support products architecture would be a plus
Endend software engineering experience with ability to step in during outages and
production issues
Indepth knowledge of Ruby on Rails is a plus
Knowledge of Freshworks CX products (Freshdesk / Freshchat/ Freshcaller) is a plus.

Additional Information :

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work :

No

Employment Type :

Fulltime