Manager Account Management Retail Business Services RBS
Manager Account Management Retail Business Services RBS
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Job Description
Retail Business Services (RBS) organization is seeking a Manager Account Management to lead the account management organization for AU & JP VSP responsible for the growth and development of the organization.
The candidate thrives in an ambiguous environment where they must develop implement and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team. They have a passion for people management and are at their best when theyre building developing and guiding highperforming teams.
In this role you will be responsible for all business and operational objectives of your Account Management team 810 direct reports). Youll drive the creation and of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion merchandising strategy brand positioning and catalog quality.
If you are interested in growing brands and businesses on Amazon then were interested in talking to you!
Key job responsibilities
Business Growth
Contribute to goal setting for your team to align with organizational goals.
Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience in collaboration with crossfunctional teams and other Amazon programs.
Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term selling partner needs and longer term strategic investment.
Implement and track metrics to record the success and quality of your teams sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Relationship Management
Build and cultivate relationships with sellers in your teams portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
Process Excellence
Use customer feedback market growth trends and analyze key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
Identify optimize and scale improvements that can benefit a large set of customers e.g. driving efficiencies through tools and processes simplifying SOPs etc. working across multiple organizations. Develop mechanisms to create accountability.
Leadership:
Manage a team of managers 810 direct reports)
Act as a thought leader in defining success criteria and understand business needs of sellers in an everchanging business environment. Contribute to strategic plans and documents for the organization.
Partner with external teams including Category Management Finance Global Account Management and Central Support teams to align programs and initiatives to drive growth.
Manage recruiting and hiring efforts across direct team and broader organization. Coach mentor and develop your team.
MBA
Experience analyzing data and best practices to assess performance drivers
Experience successfully managing dynamic account portfolios
Experience influencing internal and external stakeholders
4 years managing a team of 68 Sales Executives Account Managers Project Managers or Program Managers
8 years professional experience within Account Management Sales Vendor Management Business Development ECommerce Retail Consulting BusinesstoBusiness (B2B) Sales Operations or Shared Service Operations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The candidate thrives in an ambiguous environment where they must develop implement and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team. They have a passion for people management and are at their best when theyre building developing and guiding highperforming teams.
In this role you will be responsible for all business and operational objectives of your Account Management team 810 direct reports). Youll drive the creation and of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion merchandising strategy brand positioning and catalog quality.
If you are interested in growing brands and businesses on Amazon then were interested in talking to you!
Key job responsibilities
Business Growth
Contribute to goal setting for your team to align with organizational goals.
Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience in collaboration with crossfunctional teams and other Amazon programs.
Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term selling partner needs and longer term strategic investment.
Implement and track metrics to record the success and quality of your teams sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Relationship Management
Build and cultivate relationships with sellers in your teams portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
Process Excellence
Use customer feedback market growth trends and analyze key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
Identify optimize and scale improvements that can benefit a large set of customers e.g. driving efficiencies through tools and processes simplifying SOPs etc. working across multiple organizations. Develop mechanisms to create accountability.
Leadership:
Manage a team of managers 810 direct reports)
Act as a thought leader in defining success criteria and understand business needs of sellers in an everchanging business environment. Contribute to strategic plans and documents for the organization.
Partner with external teams including Category Management Finance Global Account Management and Central Support teams to align programs and initiatives to drive growth.
Manage recruiting and hiring efforts across direct team and broader organization. Coach mentor and develop your team.
MBA
Experience analyzing data and best practices to assess performance drivers
Experience successfully managing dynamic account portfolios
Experience influencing internal and external stakeholders
4 years managing a team of 68 Sales Executives Account Managers Project Managers or Program Managers
8 years professional experience within Account Management Sales Vendor Management Business Development ECommerce Retail Consulting BusinesstoBusiness (B2B) Sales Operations or Shared Service Operations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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