Job Title German Trust Safety Specialist
Job Title German Trust Safety Specialist
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Job Description
Job Title: German Trust & Safety Specialist
Location: Lisbon Portugal
Work Type: Hybrid / Onsite
Employment Type: Fulltime
About the Role:
We are looking for a Germanspeaking Trust & Safety Specialist to join our team in Lisbon. In this role you will be responsible for maintaining a safe secure and trustworthy environment on our platform. You will monitor user activities review content enforce policies and ensure compliance with community guidelines. You will also collaborate closely with crossfunctional teams to identify and address potential risks and fraudulent activities.
This position offers a flexible hybrid work model allowing you to work both onsite and remotely ensuring you have the flexibility to balance your professional and personal life.
Key Responsibilities:
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Monitor user interactions activities and content in German to ensure compliance with platform policies and guidelines
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Identify and investigate potential trust and safety issues including fraudulent activities harmful content and violations of platform rules
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Respond to and resolve reported cases such as harassment abuse and content violations
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Collaborate with legal security and product teams to mitigate risks and improve platform safety
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Review usergenerated content (text images videos) for compliance with content policies
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Escalate complex or highrisk cases to senior management or specialized teams for further investigation
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Maintain uptodate knowledge of trust & safety trends legal regulations and best practices
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Provide reports and insights on common safety issues trends and potential areas for improvement
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Educate and assist users in understanding platform policies and guidelines
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Contribute to the creation and refinement of content moderation guidelines and safety protocols
What You Bring:
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Fluent in German (spoken and written)
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Good command of English (spoken and written)
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Previous experience in trust & safety content moderation or online security roles
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Strong understanding of online safety policies community guidelines and legal compliance
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Excellent analytical and problemsolving skills
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Ability to make quick informed decisions under pressure
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Experience with content moderation tools and reporting systems
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Strong communication skills with the ability to handle sensitive issues professionally
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A proactive approach to risk management and issue resolution
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Comfortable working in a fastpaced dynamic and sometimes highpressure environment
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Empathy and the ability to remain neutral and fair in contentious situations
What We Offer:
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Competitive salary and performancebased bonuses
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Flexible hybrid work model (with both remote and onsite work options)
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Health insurance and meal allowance
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A modern centrally located office in Lisbon with excellent public transport links
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Opportunities for career development and internal mobility
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Comprehensive training and ongoing learning support
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Collaborative and inclusive work culture with an international team
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Relocation assistance (if applicable)
Working Hours:
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Fulltime: 40 hours/week
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Flexible working hours with occasional weekend or evening shifts depending on team needs
Employment Type
Full Time
