Customer Success Analyst
Customer Success Analyst
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Job Description
Prodigy Education is a global leader in gamebased learning. Our mission is to help every student in the world love learning motivating more than 20 million students a year to practice standardsaligned math and English. More than 800000 teachers use Prodigy as a free instructional tool. Fun motivating and researchbased Prodigy is the EdTech platform students actually ask to use. Visit to learn more.
The Customer Success Analyst reporting to the Director of Educator Enablement will support a dedicated group of Account Executives in managing relationships with school district leaders across Prodigys partner districts. In this role youll play a key part in evaluating the health of existing partnerships identifying and helping to address gaps in teacher training flagging districts that may require attention based on usage patterns and supporting research studies. Youll also contribute to the growth of the Educator Enablement program by leading the development of social proofsuch as partner success storiesand supporting other strategic initiatives. Ultimately your work will help ensure district partners experience meaningful impact from Prodigys gamebased learning tools and stay engaged throughout the partnership lifecycle.
Your Impact
Support a dedicated group of Account Executives by evaluating the health of existing district partnerships and surfacing opportunities for deeper engagement.
Monitor usage data to identify districts that may need attention helping to drive engagement growth reduce churn and promote sustained adoption of Prodigys tools.
Identify the drivers of success for failure at a district level to help guide intervention.
Evolve district analyses to increase insights and impact.
Review training implementation across partner districts flagging gaps and coordinating with Account Executives and teacher trainers to ensure educators receive the support they need.
Supporting ongoing research studies with partner schools/districts to monitor and encourage usage to increase the likelihood of successful outcomes.
Lead the development of social proof including the creation of partner success stories quotes and other educatorfacing content that highlights impact.
Contribute to strategic initiatives within the Educator Enablement program to improve onboarding engagement and longterm partner satisfaction.
Maintain strong internal documentation to ensure clear visibility into the status and needs of partner districts.
Collaborate crossfunctionally with Sales Marketing Product and Data teams to align on goals share insights and drive longterm partner success.
Stay informed on K12 education trends and district needs to help shape messaging and engagement strategies that resonate with school leaders.
About You
24 years of experience in customer success sales support or program coordination ideally within the K12 or edtech space.
Strong organizational and project management skills with the ability to juggle multiple priorities and maintain attention to detail in a fastpaced environment.
Experience working crossfunctionally with sales or customerfacing teams to support partner success and drive product adoption.
Proficient in analyzing data to identify trends flag risks and surface actionable insights that inform strategy.
Strong written and verbal communication skills with the ability to craft clear messaging and develop compelling partnerfacing content (e.g. success stories reports).
A proactive problemsolver who takes initiative and thrives in a collaborative environment.
Familiarity with CRM systems and data tools (e.g. Salesforce HubSpot Excel/Sheets) to track activity and monitor partner health.
Passionate about education and excited to support educators and district leaders in using tools that improve student learning outcomes.
Open to occasional travel within the United States for inperson engagements such as educatorfocused conferences.
Bonus Points
A degree diploma or certification in Business Marketing or a related field; advanced education is a plus.
Proven experience supporting a highperforming sales team in a growthfocused environment.
Deep understanding of the K12 education sector including its unique challenges trends and stakeholder dynamics.
Interview Process
Were excited to learn about you and your skills. Here is what you can expect during this interview process!
A 45minute chat with the Recruiter
A 45minute conversation with the Hiring Manager
60minute interview with team members (includes spec test)
Working at Prodigy
Be part of a missiondriven organization dedicated to helping every student in the world love learning! At Prodigy Education your work positively impacts the lives of millions of students and teachers worldwide.
Join a company which empowers a Growth Mindset among its team members so you grow as we do. Youll also work on awardwinning products which harness the magic of math and power of language for students in grades 1st8th.
We understand that a thriving team is at the core of our success. So on top of an inspirational mission and rewarding work our Total Rewards Program reflects our commitment to your financial physical and mental wellbeing.
Its not just about the work though; its about the culture. As the Toronto Star reports in a recent feature on Prodigy: Prodigys secret sauce is that it sees its corporate culture as something that is built slowly from the ground up and is always evolving. Check it outhere.
#LIHybrid
Prodigy Math is used by almost one million teachers a year and was named the most popular supplemental education platform in classrooms in the United States! Our products have also won numerous consumer awards including the Moms Choice Award Parent and Teacher Choice Awards and National Parenting Product Award.
Come as you are. We believe the power of our collective potential will transform education. We are building towards a diverse inclusive and equitable workplace to empower and create access and opportunity for all. We welcome applications from people from all underrepresented groups including (but not limited to) people of any gender age or religion members of the LGBTQIA2 community BIPOC and other underrepresented races and nationalities people with disabilities veterans and anyone who may contribute to the further diversification of Prodigy Education. If you feel like you dont have all the qualifications for this position and are willing to use your initiative to learn the rest wed still love for you to apply!
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act 2005 (AODA). Prodigy Education will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodation please notify us at and we will work with you to meet your needs.
Required Experience:
IC
Employment Type
Full-Time
