Legal Collector Multiple Positions
Legal Collector Multiple Positions
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Job Description
Title: Legal Collector (Multiple Positions)
State Role Title: Admin and Office Spec III
Hiring Range: Commensurate with Experience
Pay Band: 3
Agency: Department of Taxation
Location:Westmoreland
Agency Website: Type: General Public G
Job Duties
The Virginia Department of Taxations Court Debt Collections Office (CDCO) is seeking enthusiastic individuals to serve as Collections Representatives to assist with the collection of delinquent court fines and fees. Collections Representatives must have excellent verbal and written communication skills the ability to multitask and manage time well and the ability to utilize critical thinking skills while always remaining professional and empathic to the caller.
In this role you will:
Work in a high call volume call center handling incoming and outgoing calls.
Generate correspondence and negotiate payment arrangements for repayment of court fee and fines.
Research and manage multiple databases simultaneously to efficiently work accounts currently in collections.
This position will report to the agencys Westmoreland location.
This position is eligible for a hybrid telework schedule once fully trained. The weekly schedule after training would be Monday and Friday as telework days. Tuesdays Wednesdays and Thursdays are office days.
The anticipated hiring salary is commensurate with experience up to $42000.
At Virginia Tax
We are dedicated resourceful individuals who strive to exceed our customers only do we serve the public we are the public. We are a part of a community that cares about and celebrates each other who promote opportunities for growth within a stable environment and support a healthy worklife balance.
What we do matters. So do you.
As a member of the Virginia Tax team you can expect additional benefits such as:
Job stability and quality of life! Enjoy your work/life balance with flexible schedule options.
12 Paid State holidayson top of vacation sick volunteer and personal leave!
Comprehensive and affordablehealth benefits.
Got student loans You may be eligible for thePublic Service Loan Forgiveness program.
Participation in the Virginia Retirement SystemVA 457 Deferred Comp andmore.
Minimum Qualifications
Experience working in a fastpaced high volume call center environment
Experience in collections techniques and negotiating skills
Experience analyzing and researching financial information and relaying that information to customers in an understandable manner
Strong written and communication skills to effectively communicate with a diverse population
Ability to work independently and complete multiple assignments accurately efficiently and timely
Strong computer skills to include the use and navigation of MS Office products Internet and financial systems
Effective conflict management skills including exceptional listening call control and deescalation techniques while maintaining professionalism
Additional Considerations
Collection experience with local state or federal government
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
Consideration for an interview is based solely on the information within the application.
All Virginia Department of Taxation employees must be current with filing their Virginia state tax returns ensuring they were filed in compliance with established laws rules and regulations.
Virginia Tax participates in Everify.
Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprintbased criminal history tax compliance and DMV driving record (if applicable) checks.
The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.
Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race sex color national or ethnic origin religion genetics age veteran status political affiliation or disability. Reasonable accommodations are available to applicants with disabilities if requested during the application and/or interview process. If accommodations are needed please contact Human Resources at.
Contact Information
Name: Virginia Tax Talent Acquisition Team
Phone:
Email:
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). ServiceConnected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Employment Type
Full-Time
