Customer Service Representative
Customer Service Representative
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Job Description
Job Details
Description
Customer Service Representative
Primary Purpose of the Position
Modern Aviation is a Fixed Base Operator (FBO) that services private jets. As a Customer Service Representative the candidate must represent the Modern Aviation brand by providing Seven Star Service to each person who enters the facility. This individual must take pride in offering the best in service providing all services with the highest of standards and always with a smile. The Customer Service Representative manages all customer requests without showing signs of stress or frustration even under the most demanding of situations.
Essential Functions
- Deliver proactive personalized service to Private and Corporate Aviation clientele.
- Arrange services including hotel catering and ground transportation.
- Coordinate aircraft services such as fuel and hangar storage.
- Input trip data into scheduling software as well as updating customer information in database as necessary.
- Effectively communicate via airtoground radio and groundtoground radio in addition to other forms of communication.
- Educate customers on available services promotions and programs.
- Process customer invoices.
- Answer customer questions and resolve issues as necessary.
- Assists passengers and flight crews with our professional Seven Star Service: always offering additional services and exceeding customer expectations.
- Build and establish customer relationships with local service providers such as hotels rental car companies restaurants etc.
- Maintain lobby appearance and keep snack and beverages stocked.
- Flight tracking via online databases to ensure timely services.
- Perform other duties that may be assigned as necessary.
- This is a second shift position 2pm10pm and you must be willing and able to work this shift
- The work week for this position is Friday Saturday Sunday and Monday and you must be willing and able to work these 4 days
Qualifications
Minimum Qualifications
- Must be 18 years of age.
- Strong verbal and written communication skills.
- Intermediate knowledge of all Microsoft Office products.
- Ability to make fast decisions by using judgment consistent with company policies standard operating procedures and safety regulations.
- Negotiation and sales skills.
- Reliable multitasking skills.
- Valid drivers license.
- This is a second shift position 2pm10pm and you must be willing and able to work this shift
- The work week for this position is Friday Saturday Sunday and Monday and you must be willing and able to work these 4 days
- Previous customer service experience preferred.
- Basic knowledge of various aircraft types and servicing a plus.
The Company
Modern Aviation (the Company) is a private equitybacked platform company launched in 2018 that is focused on the fixedbased operator (FBO) sector. The Company has been rapidly growing through bolton FBO acquisitions and has significant additional committed capital from Apollo Management and Tiger Infrastructure Partners (its sponsors) to continue to grow the business through future acquisitions capacity expansion at its existing locations and development of selective greenfield FBOs in the United States and the Caribbean. Moderns goal is to build the third largest national FBO network in the United States.
Company Benefits
Employee Medical Insurance Basic Life Insurance ShortTerm Disability LongTerm Disability Vacation and Sick Time Paid Holidays HSA Account Funding 401k Match
Other Available Benefits
Buyup Medical Insurance Dental Vision Optional Life Insurance Flexible Spending Accounts Health Savings Account 401k
Reports to: Customer Service Manager
Supervisory Responsibility: This job has no supervisory responsibilities.
FLSA Status: This position is nonexempt.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones printers. This position requires various tasks performed in all types of weather conditions.
Travel: This position requires no travel.
Physical Requirements: Physically able to perform frequent walking sitting stooping stretching bending reaching and grasping actions. While performing the duties of this job the employee may be exposed to moving mechanical parts. The employee may be exposed to wet and/or humid conditions including extreme heat and cold. The noise level in the work environment is occasionally loud. May be required to work nights weekends and holidays.
EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability genetics or any other status protected under applicable federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Other Duties: Please note this job description is not designed to cover all activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
Unclear Seniority
Employment Type
Unclear
