Operations Manager Ops Support Engineering

Amazon Web Services (AWS) is seeking a highly motivated Technical Operations Manager who is passionate about people operations and technology; Someone who wants work with and learn one of the fastest growing cloud platforms in the world and deliver extraordinary customer experience.

AWS Support Engineering provides global technical support to a wide range of external customers as they build missioncritical applications on top of AWS services. As a member of the AWS Leadership team you will be at the forefront of this transformational technology assisting companies that are taking advantage of a growing set of services & features to run their missioncritical applications. You will work with leading companies in this space and directly with Leads Engineering and Associate teams within Amazon developing these new capabilities.

As a Operations Manager you will be responsible for the day to day management leadership development coaching and engagement of highly skilled and deeply technical support engineers who are focused on delivering an extraordinary customer experience in every interaction. You will be part a critical leader to the technical team based in Sydney working with customers from all over the world. Every day will bring new and exciting challenges whilst you:

Drive and further develop the engineers in AWS.
Hire Develop and Inspire a team of Leads Cloud Engineers and Cloud Associates.
Work closely with peers to workforce plan drive initiatives and outcomes at the site regional and global level.
Leverage daytoday experiences to provide the voice of the customer to internal AWS teams

The ideal candidate will look like this.

Enjoy being a really great people manager while building motivating and mentoring worldclass engineering teams. You should have a proven track record in recruiting and retaining top talent and excel in daytoday people and performance management tasks.

Have a strong understanding of Cloud Technology The ideal candidate will have past experience working with software development support and/or infrastructure teams. You will also have a good understanding of Linux and/or Windows platforms and enjoy keeping your technical skills reasonably current to the point that you can still contribute to troubleshooting discussions at a Senior Stakeholder level.

Have strong project & product management experience You will feel comfortable defining the priorities for an engineering team. This will involve working on new and existing projects and being able to coach and mentor others through the lifecycle of each small medium or largescale project.

You will know how to run a tight lean efficient operation You will be detail orientated and will want to measure everything and be very data driven. You will excel at using metrics monitoring and alarming to measure and improve the operational processes/performance of your teams.

Be great fun to work with Our company credo is We Pioneer. The right candidate will love what they do innovate inspire and most importantly instinctively know how to make work fun.




About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

The right person will be technical and be able to inspire and grow a team of engineers at all levels
Strong business operations and technical vision
Have been successful working across organizational boundaries bringing together people with diverse perspectives and experience to find solutions to even the most complex of technical issues.
Experience managing IT environments on behalf of customers.
Be an innovative thinker balanced with a strong customer and quality focus. This leader will have a track record of achieving that balance and have the battle scars to prove it.
Flexible work schedules (weekends and/or evenings when required)


Come with years of experience managing teams in relevant technical operations environments
Strong verbal & written communication skills and demonstrated technical leadership experience


Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.