Collections Deputy Specialist I
Collections Deputy Specialist I
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Job Description
Position Description
The Harris County Tax AssessorCollector & Voter Registrar maintains tax accounts and collects property taxes performs vehicle registrations and title transfers and facilitates the voter registration process for stakeholders in the nations third largest county. Join us in our mission to offer our customers the most convenient and efficient service possible.
Position Profile:
The Collections Deputy Specialist I is responsible for the accurate processing balancing and research of property tax payment transactions. This position requires strong attention to detail excellent customer service skills and the ability to effectively manage payment discrepancies. The role involves working closely with taxpayers tax office departments and external institutions including banks and bill pay systems to ensure timely and accurate processing of payments. Additionally the Collections Deputy Specialist I will assist in telephone support and documentation management related to payment transactions.
Job Duties and Responsibilities:
Payment Transaction Processing
Process and balance property tax payment transactions ensuring that payments are accurately applied to taxpayer accounts and recorded.
Manage the receipt and sorting of all boxes from the bank which include processed/rejected payments and other correspondences for further processing.
Customer Service and Research
Provide outstanding customer service to taxpayers and other departments addressing inquiries and resolving issues related to property tax payments and transactions.
Investigate payment discrepancies including those submitted through the bank or bill pay systems to ensure accuracy and proper application to taxpayer accounts.
Telephone Support
Provide assistance for phone coverage during overflow periods for the property tax and voter departments ensuring that all incoming inquiries are handled efficiently.
Check Scanning and Documentation
Operate the remote lockbox scanner to process and scan checks ensuring all payment data is accurately recorded and uploaded into the system.
Manage and maintain records of processed payments and related correspondences in compliance with internal documentation standards.
Payment Research and Corrective Action
Investigate and resolve payment discrepancies flagged by the bank through the Corrective Workstation ensuring that errors are promptly addressed.
Review payments submitted via the bill pay system ensuring accuracy in payment application and resolution of any discrepancies.
Harris County is an Equal Opportunity Employer
you need special services or accommodations please callor email .
This position is subject to a criminal history check. Only relevant convictions will be considered and even when considered may not automatically disqualify the candidate.Requirements
Education:
High school diploma or GED equivalent from an accredited institution within the U.S.
Experience:
Minimum of one 1 year of experience in a customer service banking collections or property taxrelated role.
Knowledge Skills and Abilities:
Strong communication and interpersonal skills with the ability to handle inquiries and resolve issues efficiently and professionally.
Strong attention to detail ensuring the accuracy of payment processing research and documentation.
Ability to analyze and resolve payment discrepancies ensuring that issues are identified and corrected promptly.
Effective time management and ability to prioritize tasks especially during highvolume periods.
Proficiency in Microsoft Office Suite (Excel Word Outlook) and experience with payment processing software or banking systems is preferred.
Ability to manage phone support efficiently particularly during overflow periods and provide helpful assistance to callers.
NOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.
Preferences
Knowledge of property tax payment processes and relevant legal or procedural guidelines
Experience with payment processing payment research and customer service
Familiarity with payment systems including remote lockbox scanning bill pay systems and corrective workstations
General Information
Position Type and Typical Hours of Work:
Full Time 40 hours per week Monday Friday 7:45 am 4:45 pm
Subject to some evenings weekends and Tax Office Blackout Periods
Work Environment:
Typically an office environment with adequate lighting and ventilation and a normal range of temperature and noise level
Physical Demands:
Largely sedentary role minor physical effort required which may involve long periods of standing walking bending reaching stretching climbing lifting up to 10 lbs. or similar activities (e.g.. filing delivering sorting)
May require attendance at outside training seminars and/or conferences.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems
A frequent volume of work and deadlines impose strain on a routine basis
Regular application of basic skills (calculator keyboard hand tools eye/hand coordination)
Reporting Relationships:
Reports To Position: Manager Collections
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
