Customer Service Advisor
Customer Service Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Customer Service Advisor
Reference number: JR246565
Location: Liverpool
Working pattern: Full Time
Contract Type: Permanent
Number of roles: 1
Salary: 24570 per annum
We are looking for a Customer Services Advisor to join our team.
Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
This is an excellent opportunity for someone who may be currently working in customer service hospitality or student accommodation who is looking to expand their skills and build their career with an industry leader.
A detailed job description can be viewed here.If the link does not work for you please copy and paste the following URL into your web browser: youll bring to the role
Provide cheerful reception service to all students and visitors
Possessexcellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
Embrace the more than just a room philosophy of Kaplan Living
Have a passion for customer care and a sensitivity to students needs
Have experience in a customer facing environment
Have experience of working in an effective Health & Safety culture in line with legislation
Have good IT skills (MS Word Excel etc. and be adaptable to foster new skills to operate Kaplans internal management systems
Ability to offer flexibility in working hours
Maintain confidentialityof anything discussed overheard or dealt with whilst carrying out the role
Essential skills/ experience
Have experience in customer service hospitality or student service provision ideally accommodation
Be able to engage in team work
To be able to work on own initiative
Ability to prioritise workload and meet deadlines
What we do
Part of Kaplan Inc. one of the worlds most diversified education businesses Kaplan Living is a leading provider of Purposebuilt Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
As well as a competitive salary hybrid/home working where possible and paths for career progression we offer a comprehensive benefits package that includes:
28 days annual leave*
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity Adoption Shared Parental and Paternity/Partner pay which is well above statutory levels
Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Monday 28th March 2025. Note we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Application Support
If you require support completing the application or wish to talk to someone about the role please email the Recruitment Team
Disability Confident Scheme and Reasonable Adjustments
At Kaplan International Pathways werededicated to fostering a diverse equitable and inclusive global workforce. As equal opportunity employers we ensure fair treatment for all employees safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010 and beyond.
We actively welcome individuals from varied backgrounds to apply for roles within our organisation appreciating the distinct viewpoints and contributions they especially encourage applications from underrepresented groups including diverse racial and ethnic backgrounds LGBTQ individuals women people with visible and hidden disabilities and individuals of any age or family status.
Following the submission of an application applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.
Our Employee Resource Groups
We proudly endorse and providea platform for our Employee Resource Groups such asKaplan Pride Higher Ground Race Ethnicity and Cultural Heritage Group Kaplan Ability Kaplan Women and Parents and Carers. These groups serve as vital forums for support connection and advocacy within our company.
#LIEB1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
