Rent Income Officer
Rent Income Officer
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Job Description
Are you looking for the opportunity to work for a leading charity that makes a real difference to the lives of people experiencing homelessness
This post is offered as a fixed term contract until 30 November 2025 or a secondment for internal applicants.
We are looking for a proactive Rent Services Partner to join the dynamic and friendly Rent Service Team playing a key role in the organisation to support clients to rebuild their lives. This busy team processes Housing Benefit payments from 55 local authorities in the UK for up to 4000 St Mungos residents; and collect over 45 million in rent and service charge
In the role of Rent Service Partner you will:
- Deliver a high quality rent collection and arrears recovery service supporting our clients by working towards minimising rent arrears and maximising client income.
- Oversee a busy and varied caseload of rent arrears cases ensuring outcomes are achieved in a timely manner.
- Provide an accurate sensitive and responsive rent account enquiry and information service.
- Work closely with key stakeholders being the lead liaison with Local Authorities for a designated caseload.
You will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill London. This allows for in person collaboration team building line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home or other St Mungos London or regional locations.
About you
We are looking for someone with good problem solving skills and the ability to work as part of a team. If you can demonstrate the below we encourage you to apply.
- Experience of working in a rent service income collection or credit control team and overseeing a caseload of rent arrears cases.
- Ability to providequality advice and support in a busy target driven role.
- Experience of presenting cases to court and knowledge of the court system and legal process relating to debt recovery.
- Excellent communication skills with the ability to build effective liaison with tenants internal and external stakeholders.
- Proven ability of using relevant software packages (e.g. Pyramid Rent Accounting) and other IT applications and databases such as Microsoft Office.
How to apply
To view the job description and guidance on completing your application form please click on the document tab on the advert page on our website.
When youre ready to apply click the Apply Now Button to submit your application and CV.
Closing date: 10am on 29 April 2025
We may close this advert early so encourage you to submit your application as soon as possible.
St Mungos are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all underrepresented groups.
About Us
Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years we have been on the ground every day and every night supporting people to recover from homelessness and advocating for change. We support around 28000 people each year and our work means that more than 2700 people have somewhere safe to stay each night.
What We Offer
We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued and we welcome applications from all underrepresented groups. We believe that equity diversity and inclusion improves the health wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity inclusion and wellbeing are prioritisedwe are happier healthier and can ultimately achieve better outcomes for our clients.
Below are some of our key focus areas to improve both our candidate and colleague experience:
- A growing number of diversity networks including LGBTQ Womens Action Lived Experience and AntiRacist networks.
- Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
- A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
- Mandatory Diversity & Inclusion training for all staff unconscious bias training for managers and a range of other courses such as Trans awareness and Autism Awareness.
- In recognition of the importance of transparency we publish our employee diversity statistics and pay gap reports on our website.
Want to find out more Click here to visit ourEquality Diversity & Inclusion page.
We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky but with family friendly policies flexible and agile working options and an incremental annual leave allowance we are committed to making sure you have the options available as and when you need them.
These include:
- Agile working model for suitable roles.
- Supportive flexitime and toil arrangements.
- 28 days annual leave rising to 31 after five years service.
- Family friendly leave policies including maternity adoption and parental leave. Carers leave and fertility treatment leave.
- Financial wellbeing platform offering loans advances and saving options.
- Autoenrolment to pension scheme after six months service with an employer contribution of 6.
- Employee Assistance Programme and access to SmartHealth app 24/7 GP appointments health checks and nutrition advice.
- Cycle to Work scheme and interest free season ticket loans.
- Discount vouchers including gym retail food & drink travel electricals and more.
Want to find out more Want to find out moreClick here to visit our Work For Us page.
At St Mungos we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. Thats why we have a robust induction training and development programme that supports colleagues throughout their career at St Mungos.
These include:
- Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
- Steps into Management programme to support colleague progression.
- Commitment to continued professional development with access to career development forums internal mentoring and internal secondment opportunities.
Please be advised that all appointments will be made on St Mungos current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
Documents
Required Experience:
Unclear Seniority
Employment Type
Unclear
Key Skills
- Accounting Software
- Accounting And Auditing
- Accounts Receivable
- Accounts Reconciliation
- Computer Data Entry
- Cooperate risk management
- Accounting & Finance
- Collection And Recovery
- Account Management
- Cash Management
- Communication
- Conflict Management
- Microsoft Excel
- Telephone Skills
- Customer Relationship
