Warranty Claims Specialist 1
Warranty Claims Specialist 1
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Warranty Claims Specialist I is responsible for reviewing warranty and policy work orders and the processing of warranty claims to CAT and NonCAT original equipment manufacturers (OEMs). The incumbent will manage daily tasks in an efficient and effective manner in order to assure maximum financial recovery is received to offset warranty spend.
The incumbent in this position is expected to model the following practices on a daily basis: 1 Demonstrate alignment with the companys mission and core business values; 2)Collaborate with key internal/external resources; 3 Participate in ongoing selfdevelopment.
Essential Functions:
Processes warranty claims
Verifies product warranty coverage information
Processes warranty claims remittance and variances as they pertain to OEM specific requirements for type of product
Organizes notates and submits warranty claims in order to maximize warranty recovery
Reviews corrects and submits pending returned and/or rejected claims properly
Administers the Product Improvement (PIP) Product Support (PSP) and Field Campaign Claims
Coordinates PIP completion in support of Technical Services department technicians
Reviews work orders to ensure that all required information is present and additional supporting details or documentation is present for maximum financial recovery
Advises operating department managers supervisors and service technicians on warranty philosophy policy process and coverage information
Maintains departmental and individual goals/metrics established by management
Works safely at all times and adheres to all applicable safety policies; complies with all company policies procedures and standards
Performs other duties as assigned
Knowledge Skills and Abilities:
Knowledge of principles practices and methods of warranty administration as it applies to individual equipment and part manufacturers
Working knowledge and technically proficient with OEM products
Knowledgeable with DBS Claimsi and Simsi
Knowledge of DBS platform functionality to include navigating work orders warranty claim segments revenue segments opening and closing work orders and proper claim coding/coverage application
Proficient with MS Office products e.g. Word Excel Outlook etc.
Demonstrated skills in a metrics driven collaborative team oriented work environment
Understands the implications of new information in both current and future state and its application to problem solving and decision making
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems
Excellent communication skills both written and verbal
Strong interpersonal skills
Strong customer service skills with an ability to solicit and receive feedback respond promptly to requests and meet commitments
Ability to read analyze and interpret professional journals technical procedures or governmental regulations
Education and Experience:
One to three years of workrelated skill knowledge or experience is preferred
High school diploma or equivalent required
Supervisory Responsibilities:
None
Travel:
Limited travel may be required
Physical Requirements:
This position involves extended periods in a stationary position; additionally occasional movement inside the office to access office machinery file cabinets etc.
This role frequently communicates with others must be able to exchange accurate information in these situations
This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines
Work Environment:
This job is generally performed in a professional environmentally controlled office environment
Frequently works at fast pace with unscheduled interruptions
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities duties and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities as needed.
#LIHCT
Required Experience:
Unclear Seniority
Employment Type
Full-Time
