Partner Integration Analyst
Partner Integration Analyst
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1 Vacancy
Job Description
About Employee Navigator
Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nations leading insurance carriers payroll companies & insurance brokers. Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including benefits administration employee onboarding and much more. Employee Navigator is the leading brokercentric benefits administration and HR platform in the US serving over 175000 companies.
Weve been named one of the Washington Posts Top Workplaces six years running! Come join us and help us continue the tradition as well as start new ones.
About the Role
The Partner Integration Team is responsiblefor managing and growing integrations between Employee Navigator and external businesses includingsome of thenationsleading insurance carriers and payroll companies. These integrations allow us to deliver our customers a comprehensive fully integrated benefits and HR solution. The Partner Integration Analystis responsible forworking withour customersto get their groupsintegratedin a timely and consistent manner.
Please note: This is an onsite role working out of our Salt Lake City Utah office 4 days a week.
What Youll Do Dayto Day:
- Act asaliaisonand first point of contactbetweenEmployee Navigatorandour customersassisting with issue resolutionto deliver a smooth integration experience
- Provide expertise and guidance to customers at key moments in their relationship withEmployee Navigatorby responding to requests submitted through a team queue
- Analyze refine and iterate on processes to drive the customer experience and improve our internal efficiency
- Identify and document recurring trends as reported by our customers
- Advocate internally on behalf of ourintegrated partnersto continuously enhance the client experience andour productcapabilities
- Stayuptodatewith new products/features and be able to consistently communicate these updates to customers in a way that ensures an exceptional customer experience
- Maintainclient documentationas needed to scale operations
- Identify test and report system issues through proper channels
- Become a subject matter expert in a new and growing part of the business
- Partner or crosspartner projects as assigned
What You Need:
- Bachelors degreefrom an accreditedfouryearuniversity
- At least 2 years of direct experience with benefits administration insurance or payroll
- 35years of experience in a customerfacing role
- Strong internal and external communication abilities and interpersonal skills
- Comfort with a fastpaced everchanging environment and lots of ambiguity
- Expert knowledge of Microsoft Office Suite including advanced Excel concepts
- Are spy and not afraid to roll your sleeves up to get the job done
- Excellent verbal and written communication skills
- Are extremely organized and have a keen eye for detail
- Have a friendly disposition that puts people at ease
- Can operate autonomously with little supervision
Required Experience:
IC
Employment Type
Full Time
