OnSite Specialist - San Antonio TX

Work Flexibility: Fieldbased

Interacts with customers company sales and/or service representatives to handle a variety of presales or postsales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA) servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns repairs replacements sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns schedule changes product enhancements or changes and product pricing and resolves return credit problems.

This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. This position requires professional mastery of a specialized field of expertise that typically requires a college degree or equivalent. Job requires a good knowledge and comprehensive understanding of the range of processes procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts & principles upon which the job is based. The job requires the ability to make judgements based on practice and previous job typically requires a degree in process or equivalent and no experience

ESSENTIAL FUNCTIONS:

• Manage and care for Customers equipment within the Sterile Processing Department(SPD)and Operating Room support
• Perform the cleaning maintenanceand assemblyof reusable surgical instrumentation and equipment.
• Ensure surgeons equipment is clean sterile functioning properly and ready for the next case.
• Perform job functions while adhering to all industry and facilityspecific standards and safety protocols.
• Understand the unique challenges faced by caregivers to ensure that hospital staff can focus on patient care.
• Provides clinical surgical support by managing all relevant equipment.
• Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
• Is responsible for troubleshooting and maintaining Stryker equipment and or other related devices.
• Works with surgeons O.R. personnel central processing biomedical and all other related personnel.
• Maintains knowledge base of equipment and disposable products through Stryker education training programs.
• Provide physicians and OR personnel with information on new and current products.
• Accurately records and reports all surgical procedure information.
• Adheres to all Stryker and medical facility policies standards and procedures.
• Must be able to analyze and resolve both routine and nonroutine product issues expediently using independent judgment.
• The ability to provide oncall services as required by the medical facility.

QUALIFICATIONS:

• Associates Degree or equivalent certifications required Bachelors Degree Preferred.
• SPD experience certificationideal or IAHCSMM CRCST Certification within 6 months of start date and on time yearly renewal.
• Operating Room experience and demonstrated knowledge of anatomy surgical procedures and techniques highly preferred.
• Experience and demonstrated success working on a team highly preferred.
• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time.
• Basic computer skills including Microsoft Office strong verbal and written communication interpersonal and organizational skills are essential.
• Excellent time management skills with ability to use independent judgment and critical thinking effectively. Must be able to explain and generate detailed guidelines and procedures.
• Maintain professional appearance work ethic and attitude required by Stryker and the medical facility.
• Adhere to (HIPPA) and other related patient confidentiality policies and procedures.
• Must have near visual acuity (corrected) color vision mobility bending standing stooping and finger dexterity.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word product appearance etc..
• Excellent analytical skills.
• Exceptional interpersonal and communication skills.
• Excellent problemsolving skills.

Travel Percentage: 10

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required depending on customer requirements to obtain the COVID19 vaccination as an essential function of their role.