Responsible Gaming Team Leader

Who are we
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry including and Twist Gaming. Stake is the worlds largest crypto casino and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with the vibrant live streaming platform which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio Twist Gaming which takes creativity to new heights by crafting cuttingedge and captivating games.

Our commitment to placing our clients and their communities entertainment at the forefront of everything we do has solidified us as the ultimate online service provider for entertainment companies. Headquartered in the beautiful city of Melbourne our growth has been remarkable. From humble beginnings to a thriving workforce of 500 weve expanded not only in numbers but in ambition. There really is something for everyone here whether you work in Tech Marketing Operations Mathematics or Design we are sure to have something for everyone.

Click play on your career today!

Role and Responsibilities:

• Lead mentor and develop a team of Responsible Gaming Analysts fostering a collaborative and highperformance culture.
• Allocate tasks and ensure the team consistently meets its key performance indicators (KPIs).
• Conduct regular quality assessments to maintain high standards across the teams work.
• Provide adhoc training and knowledge transfer to relevant stakeholders enhancing awareness of responsible gaming practices.
• Carry out performance reviews and offer individual coaching to drive continuous improvement and professional development.
• Manage escalations and address queries related to responsible gaming on an asneeded basis.
• Monitor exception reporting to identify and mitigate potential risks.
• Sign off on highrisk responsible gaming tasks ensuring compliance with regulatory standards.
• Collaborate with internal stakeholders to promote responsible gaming initiatives across the organisation.

What you will bring:

• Minimum 2 years experience in a Responsible Gaming leadership / Responsible Gaming coaching role
• Experience working in regulated markets is advantageous (Ontario Italy LATAM etc.
• Strong understanding of responsible gaming regulations and industry best practices
• Proven track record in delivering high quality work in a fastpaced challenging environment
• Fluent in English both verbal and written (second language advantageous)

Desirable qualifications

Bachelors degree in Psychology or a related field advantageous however not a must

Bonus points if you also have:

• Cryptocurrency knowledge would be advantageous
• Proficient with Google Suite (Drive Spreadsheets Docs) Slack Jira & Intercom

Some of the perks of working for us:

• Two fulltime Baristas who will make you coffee tea and fresh juices
• Daily catered breakfast
• Massage Wednesdays we get professionals to do this!
• Team budgets for lunches and activities to celebrate achievements
• Fun office environment with pool tables table tennis and all your favorite gaming consoles
• Stateoftheart endoftrip facilities
• EAP access for you and your family
• Learning & Development platform with over 9000 courses
• Paid volunteer day
• Flexible working hours
• Help yourself drinks fridges and snack shelve

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyones perspectives and experience we never discriminate on the basis of race religion national origin gender identity or expression sexual orientation age or marital veteran or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field where merit and accomplishment are the only criteria for success.