Customer Support Assistant
Customer Support Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a dedicated and detailoriented Customer Support Assistant to join our team in Boston MA. The ideal candidate will be responsible for providing timely and accurate assistance to customers resolving issues efficiently and ensuring client satisfaction with every interaction. This role requires strong communication skills patience and the ability to manage multiple tasks in a fastpaced environment.
Responsibilities
Respond to customer inquiries via phone email and live chat
Assist customers with product and servicerelated questions
Resolve complaints and provide appropriate solutions in a professional manner
Document customer interactions and update account information
Collaborate with internal departments to ensure prompt issue resolution
Maintain a high level of product knowledge to provide accurate support
Follow communication procedures guidelines and policies
Qualifications :
Qualifications
High school diploma or equivalent; associate or bachelors degree is a plus
Previous experience in customer support or a related field preferred
Excellent verbal and written communication skills
Strong problemsolving abilities and attention to detail
Ability to work independently and as part of a team
Proficient with computer systems and CRM platforms
Additional Information :
Benefits
Competitive salary $51000 $60000 annually)
Growth and advancement opportunities within the company
Ongoing training and skill development programs
Supportive team environment
Paid time off and holidays
Health and dental insurance options
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
