Customer Onboarding Specialist
Customer Onboarding Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Turn First Impressions into Lasting Customer Success
Our client operates in the software development space delivering cutting-edge AI-powered productivity tools that help users work smarter not harder. With a focus on streamlining workflows and enhancing efficiency they continue to build platforms that redefine what s possible in the world of tech and automation.
Job Description
As a Customer Onboarding Specialist you ll lead new users through the onboarding process run virtual demos and trainings simplify tech speak and be the bridge between customers and internal teams ensuring every client starts their journey right.
Job Overview
Shift: 10 AM 6 PM MK Time
Work Setup: Onsite Skopje Macedonia
- Guide newly subscribed customers through a smooth onboarding process
- Conduct product demos and virtual training sessions
- Clearly explain complex tech concepts in a simple and friendly manner
- Actively listen and tailor support to the customer s experience level
- Identify common pain points and relay valuable feedback to the team
- Maintain a positive solution-oriented approach with all customer interactions
- Collaborate closely with internal teams to ensure a seamless onboarding experience
Requirements
The Qualifications We Seek
- Minimum 2 years of experience in Customer Support Onboarding or Account Management
- Strong communication skills comfortable on calls and camera
- Tech-savvy and able to explain technical concepts clearly
- Friendly proactive and empathetic with a calm demeanor under pressure
- Detail-oriented with a knack for spotting user feedback and improvement areas
- Comfortable working in a dynamic customer-focused environment
Benefits
Exciting Perks Await!
- Private Medical Insurance
- Access to Sportmaster
- Flexible work setup
- Prime office locations
- Career growth opportunities
- Diverse and supportive work environment
- Global career exposure
- Unlimited upskilling through Emapta Academy courses
(Want to know more Visit Are WeEMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy we are thrilled to announce our entry into Macedonia a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the countrys growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region.
With our entrance into Macedonia EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with top-tier outsourcing services while fostering strong ties with the local community. EMAPTAs presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage.
#EmpoweringPeople #EmaptaEra
The Qualifications We Seek Minimum 2 years of experience in Customer Support, Onboarding, or Account Management Strong communication skills comfortable on calls and camera Tech-savvy and able to explain technical concepts clearly Friendly, proactive, and empathetic with a calm demeanor under pressure Detail-oriented with a knack for spotting user feedback and improvement areas Comfortable working in a dynamic, customer-focused environment
Employment Type
Full Time