Associate Medicare Retention Programs
Associate Medicare Retention Programs
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$ 57400 - 78030
1 Vacancy
Job Description
The focus of this position will be devoted to existing Voluntary Disenrollment Medicare retention programming with a goal of maximizing customer lifetime value and ensuring customers are in the Right Plan at the Right Time throughout their lifecycle.
Duties & Responsibilities:
- Support Medicare Retention Strategy Manager in overseeing and measuring a broad range of existing Medicare customer retention initiatives
- Analyze measure and evaluate the outcomes of new member welcome events
- Collaborate with stakeholder teams including sales to develop and implement a more comprehensive and effective strategy for new member welcome and education events
- Manage events in assigned territories in the Healthfirst service area
- Create a reporting mechanism to capture the outcomes of these events and their impact on member experience and voluntary disenrollment
- Strategize with internal stakeholders (i.e. Marketing Population Health Sales) on new initiatives Healthfirst can leverage to improve member experience and reduce voluntary disenrollment
- Monitor and Measure outcomes of initiatives report findings adjust actions
- Additional duties as assigned
Minimum Qualifications:
- At least 6 months experience in program or project management
- Ability to travel around downstate NY which includes the 5 boroughs Long Island Rockland and Westchester
- Ability to understand complex federal rules and guidelines and be able to ascertain business implications required.
- Must have strong interpersonal skills
- Technical skills: Microsoft Office (specifically Microsoft PowerPoint Excel and Word) corporate email systems and SharePoint
Preferred Qualifications:
- Experience managing business processes for project teams
- Ability to build project plans or schedules
- Ability to drive track and report project progress
- Ability to learn quickly and keep pace with fastchanging state and federal guidelines
- Experience in a cross functional strategy team and/or other projects within the healthcare industry
- Spanish speaker preferred
Compliance & Regulatory Responsibilities: Confirm all new programming is allowable with Medicare legal and regulatory partners
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race color religion gender gender identity sexual orientation national origin age genetic information military or veteran status marital status mental or physical disability or any other protected Federal State/Province or Local status unrelated to the performance of the work involved.
If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to or calling. In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the email address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.
All hiring and recruitment at Healthfirst is transacted with a valid @ email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @ or not one of our recruitment partners please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.
Hiring Range*:
Greater New York City Area (NY NJ CT residents): $57400 $78030
All Other Locations (within approved locations): $49800 $74120
As a candidate for this position your salary and related elements of compensation will be contingent upon your work experience education licenses and certifications and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary Healthfirst offers employees a full range of benefits such as medical dental and vision coverage incentive and recognition programs life insurance and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
*The hiring range is defined as the lowest and highest salaries that Healthfirst in good faith would pay to a new hire or for a job promotion or transfer into this role.
Required Experience:
IC
Employment Type
Full-Time
