Director of Abatement Programs
Director of Abatement Programs
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Job Description
IMPORTANT NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT ADMINISTRATIVE STAFF ANALYST CIVIL SERVICE TITLE WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER IF YOU ARE A PERMANENT ADMINISTRATIVE STAFF ANALYST.
NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly efficiently and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
The Property Exemptions Administration (PEA) oversees and executes property tax benefits for a diverse array of entities and individuals. PEAs core responsibilities encompass the examination processing and management of applications for exemptions and abatements. These benefits extend to commercial and industrial properties residential multi-family construction new one- to two-family construction government entities and non-profits as well as renters and homeowners including members of the clergy seniors people with disabilities and veterans. PEA is committed to ensuring the accessibility of property tax benefits for all eligible constituents.
PEA is seeking an experienced and mission-driven leader to join the division as a Director of Abatement Programs. This role will play a critical part in the administration of New York Citys property tax benefit programs overseeing abatement programs such as the Co-operative & Condominium Abatement program.
This Director will lead a team of supervisors and processors ensuring timely and accurate benefit delivery policy implementation and process optimization. The selected individual will also collaborate across teams including Legal Technology Compliance Taxpayer Advocate and External Affairs to drive equitable service delivery and improve customer experience.
Duties and responsibilities include but not limited to:
-Lead a team of supervisors and staff responsible for processing Building-Level Property Tax Abatement Programs like Condominium and Co-operative Abatement (CCA) program.
-Oversee daily operations to ensure accuracy compliance and timely delivery of property tax benefits.
-Align team operations with applicable laws internal performance standards and citywide processing deadlines.
-Interpret legislation and develop internal protocols to support successful program implementation.
-Partner with internal and external partners and senior leadership to incorporate legal and procedural changes without service disruption.
-Recommend and implement policy and operational enhancements based on internal reviews and stakeholder feedback.
-Identify and implement operational efficiencies through data analysis automation and process mapping.
-Ensure strong internal controls are in place to mitigate errors and support compliance and audit readiness.
-Develop documentation that support consistent and accurate application processing.
-Monitor performance metrics and workflow forecasts to proactively manage staffing and resource allocation.
-Collaborate with the Data Analytics team to produce and enhance dashboards and reports for executive decision-making.
-Lead re-verification quality assurance and review cycles to ensure ongoing program integrity.
-Serve as a subject matter expert and public-facing liaison for the division interfacing with property owners managing agents elected officials and advocacy organizations.
-Collaborate with internal Property Division teams including Customer Service and Compliance work with Finance Information Technology
-Support agency-wide initiatives and working groups focused on customer service and service equity.
-Supervise mentor and develop supervisory and frontline staff; support cross-training and succession planning.
-Foster a respectful inclusive and solutions-oriented work environment rooted in accountability and professional development.
Additional Information:
In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
ADMINISTRATIVE STAFF ANALYST - 1002E
Qualifications :
1. A masters degree from an accredited college in economics finance accounting business or public administration human resources management management science operations research organizational behavior industrial psychology statistics personnel administration labor relations psychology sociology human resources development political science urban studies or a closely related field and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration accounting economic or financial administration or fiscal or economic research; in management or methods analysis operations research organizational research or program evaluation; in personnel or public administration recruitment position classification personnel relations employee benefits staff development employment program planning/administration labor market research economic planning social services program planning/evaluation or fiscal management; or in a related area. 18 months of this experience must have been in an executive managerial administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in 1 above including the 18 months of executive managerial administrative or supervisory experience as described in 1 above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
